Level 2-3 Helpdesk

About the job Level 2-3 Helpdesk

Tier 2-3 Help Desk Technician (MSP) Oklahoma City, OK

Tech Partners is seeking a skilled Level 2-3 Help Desk Technician for a client-facing role within a fast-paced Managed Services Provider (MSP) environment. This position is ideal for IT professionals who thrive on solving complex issues, managing multiple client environments, and delivering exceptional support with professionalism and precision.

Key Responsibilities

• Provide advanced remote and on-site technical support for desktops, laptops, servers, and network infrastructure across multiple client environments
• Troubleshoot and resolve escalated issues related to Windows OS, Active Directory, Office 365, VPNs, firewalls, and backup systems
• Manage ticket queues, ensuring timely resolution and clear documentation in PSA tools (e.g., ConnectWise, Autotask)
• Perform root cause analysis and recommend long-term solutions for recurring issues
• Assist with onboarding new clients, including system audits, documentation, and environment stabilization
• Collaborate with Tier 1 technicians and escalate to senior engineers when necessary
• Maintain client satisfaction through proactive communication and follow-up

Required Skills & Experience

Certifications (Preferred but not required)

Location & Schedule

Why Join?

Interested candidates can apply here or email a resume to doug.halve@techpartnersllc.com