Senior Director Client Solutions

Senior Client Solutions Director

As a Senior Client Solutions Director, you will be a strategic leader responsible for driving business growth, operational excellence, and client satisfaction across large-scale retail initiatives. You'll lead cross-functional teams, manage high-impact projects, and serve as a key liaison between clients, field teams, and business operations.

Responsibilities

Lead strategic growth planning, including new business development, capacity / resource planning, and profitability management.

Collaborate with Talent Acquisition to align staffing strategies with project needs and business goals.

Negotiate and execute special project coverage in retail environments, ensuring accurate billing, reporting, and post-project analysis.

Foster strong client relationships by understanding project goals and aligning internal teams for flawless execution.

Communicate project requirements clearly to retail teams and refine frameworks to ensure consistency and clarity.

Oversee project setup in internal systems (e.g., Back Office, NARS) and ensure timely, accurate billing.

Analyze project data in partnership with Retail Analysts and deliver actionable insights to clients.

Develop internal project recaps to build a knowledge base and identify opportunities for revenue enhancement.

Lead and mentor a team of Client Solutions Managers and support staff, ensuring high performance and professional growth.

Support system design initiatives to enhance proprietary tools and improve operational efficiency.

Drive continuous improvement by identifying trends, optimizing processes, and presenting strategic recommendations.

Travel as needed to support client meetings, project execution, and team development.

Qualifications

Education & Experience :

Bachelor's degree required.

810 years of experience in the Consumer-Packaged Goods (CPG) industry, with a strong background in large-scale operations and client-facing roles.

13 years of experience managing and developing teams.

Prior experience in sales or client services with a food broker, agency, or major consumer brand.

Solid understanding of retail service organizations and in-store execution strategies.

Skills & Competencies :

Strong negotiation, relationship-building, and communication skills.

Proven ability to analyze sales and marketing data to drive strategic decisions.

Proficient in Microsoft Office and other sales support software platforms.

Demonstrated ability to manage multiple priorities and lead cross-functional teams.

Experience in project management, including billing, reporting, and post-project analysis.

Leadership & Personal Attributes :

Strategic thinker with strong judgment and decision-making capabilities.

Effective time manager with a results-driven mindset.

Confident presenter with the ability to influence internal and external stakeholders.

Assertive, collaborative, and adaptable in a fast-paced environment.

Other Requirements :

Valid driver's license and willingness to travel as needed.

Ability to meet physical requirements such as visual acuity and color perception.

About Us

Acosta is a part of Acosta Group a collective of the industry's most trusted retail, marketing, and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it's not just about what we do it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners, and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. By applying, you agree to our Privacy Policy and Terms and Conditions of Use.