Sr. Desktop Support Technician

Job Description

Insight Global is searching for a Sr. Desktop Support Tech to join the team of an insurance provider in Oklahoma City. This person will be providing technical support to end-users for all desktop / laptop related issues, including troubleshooting, installation, configuration, and maintenance of hardware and software. This person will be largely responsible for imaging, configuring, and deploying appropriate computer equipment for employees. On a day-to-day basis, the desktop support technician will be resolving escalated Tier 2 / 3 tickets, printer support, drive mapping, account maintenance, etc. and assisting with projects such as replacing / troubleshooting AV equipment in conference rooms and replacing monitors and docking stations. This person will join a team of 10 to assist with large deployments and escalated tickets.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form () . The EEOC "Know Your Rights" Poster is available here () .

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Skills and Requirements

• 2+ years desktop support experience
• Experience troubleshooting Tier 2 / 3 tickets such as : rights to networks, configuration issues, software installations, hardware repair, etc.
• Experience troubleshooting Mac OS and / or Windows OS
• Imaging / Deploying large volumes of equipment
• AV Troubleshooting experience

Experience maintaining knowledge-centered support (KCS)

Understanding of scripting languages (e.g. PowerShell, JavaScript, HTML, CSS, XML, JSON)