Customer Service ManagerVital Chemicals USA LLC • Bowling Green, OH, US
Customer Service Manager
Vital Chemicals USA LLC • Bowling Green, OH, US
16 days ago
Job type
- Full-time
Job descriptionTechnical assistance and troubleshooting Resolution of product-related issues Test products to replicate and report customer issues to management for resolution. Create and maintain accurate product data, including UPCs, model numbers, and descriptions. Conduct ongoing competitive analysis related to new products, pricing, and market positioning. Assist with Available-to-Sell and sales reporting to support forecasting and inventory management. 3+ years of customer service or account management experience (preferably in consumer electronics, optics, or outdoor products). Strong organizational and communication skills, both written and verbal. Proficiency with ERP / CRM systems and Microsoft Office or Google Workspace. Detail-oriented with strong problem-solving and analytical abilities. Ability to thrive in a fast-paced, team-oriented environment. Experience with product testing or technical troubleshooting. Familiarity with sales reporting and data analysis. Background in the outdoor, shooting sports, or optics industry.
Job Description
Job Description
Salary :
Customer Service Manager
Location : Bowling Green, OH
Reports To : Director of Sales
Overview :
The Customer Service Manager will oversee all customer service operations, ensuring a responsive, professional, and solution-oriented experience for our customers, sales representatives, and partners. This role will also play a key part in maintaining product data accuracy and supporting the sales team with technical and administrative needs.
Key Responsibilities :
- Oversee day-to-day customer service operations, including phone and email communication.
- Ensure prompt, professional handling of all customer inquiries, orders, and issues.
- Help to develop, document, and enforce customer service policies, procedures, and standards.
- Serve as a primary resource for sales representatives, providing :
Sales order entry and support
Qualifications :
Preferred Skills :
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Customer Service Manager • Bowling Green, OH, US
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