Talent.com
Member Support Specialist

Member Support Specialist

ActalentHouston, TX, US
10 hours ago
Job type
  • Full-time
Job description

Member Support Specialist

We are seeking a Member Support Specialist to join our Member Support Center team. In this role, you will provide inbound support for Medicaid members, assisting with benefit education, PCP changes, ID cards, transportation coordination, and other services. You'll play a vital role in ensuring members receive timely, accurate, and compassionate support.

Daily Schedule :

  • Hours of operation : 8 : 00 AM 6 : 30 PM CST
  • Shifts available : 8 : 305 : 00, 9 : 005 : 30, 9 : 306 : 00, 10 : 006 : 30
  • Training : 1-hour lunch break; post-training : 30-minute lunch + two 15-minute breaks

What You'll Do :

  • Answer requests from members with professionalism and empathy
  • Educate members on benefits and services
  • Coordinate care and services including PCP changes, ID cards, and transportation
  • Maintain accurate documentation and adhere to compliance standards
  • Collaborate with team members in a fast-paced call center environment
  • Requirements :

  • Education : High School Diploma required; BA in Social Work, Healthcare Management, or related field preferred
  • Experience : 5+ years working with ABD populations in call centers, Medicaid programs, or MCOs
  • Strong experience in customer service and call center operations
  • Experience with MCO insurance required
  • Job Type & Location :

    This is a contract position based out of San Antonio, TX.

    Pay and Benefits :

    The pay range for this position is $20.00 - $24.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)
  • Workplace Type :

    This is a fully remote position.

    Application Deadline :

    This position is anticipated to close on Nov 30, 2025.

    About Actalent :

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation, and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

    Create a job alert for this search

    Support Specialist • Houston, TX, US

    Related jobs
    Team Member

    Team Member

    Our TeamRichmond, Texas, United States, 77407
    Full-time
    Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting / quality food, and a clean restaurant environment for all guests by performing o...Show moreLast updated: 30+ days ago
    • Promoted
    Team Member

    Team Member

    Tractor SupplyHouston, TX, US
    Full-time
    The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.Do you...Show moreLast updated: 30+ days ago
    • Promoted
    Flexible Income Survey Contributor (Hiring Immediately)

    Flexible Income Survey Contributor (Hiring Immediately)

    Earn HausSienna Plantation, Texas, US
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Opinion Poll Participant (Hiring Immediately)

    Remote Opinion Poll Participant (Hiring Immediately)

    Earn HausSienna Plantation, Texas, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Success Team Member

    Customer Success Team Member

    Burnett Specialists Staffing | RecruitingJersey Village, TX, US
    Full-time
    Our client is a fast-growing organization representing multiple premium brands across a multi-state market.Known for a relationship-driven culture and a commitment to delivering exceptional service...Show moreLast updated: 11 hours ago
    • Promoted
    Member Services Representative

    Member Services Representative

    Planet FitnessPearland, TX, US
    Full-time
    Member Services Representative.The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness m...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Marriage and Family Therapist (LMFT)- Outpatient

    Licensed Marriage and Family Therapist (LMFT)- Outpatient

    LifeStance HealthThompsons, TX, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Team Member

    Team Member

    Quick Quack Car WashSpring, TX, US
    Part-time
    Location : Rayford, 2316 Rayford Rd, Spring, TX 77386, USA.Essential Duties and Responsibilities : .Greets customers as they enter the location. Maintains awareness of services provided by Quick Quack ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Success Team Member

    Customer Success Team Member

    Burnett SpecialistsHouston, TX, US
    Full-time
    Customer Success & Inside Sales Support Specialist.Our client is a fast-growing organization representing multiple premium brands across a multi-state market. Known for a relationship-driven culture...Show moreLast updated: 10 hours ago
    • Promoted
    Work from Home

    Work from Home

    HomeJobFinderPleak, TX
    Remote
    Full-time
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...Show moreLast updated: 30+ days ago
    • Promoted
    Lead Team Member

    Lead Team Member

    Circle K StoresCypress, Texas, USA
    Part-time
    Store : 17500 Telge Rd Cypress Texas 77429.Lead Customer Service Representative.We want you to join our team as a Customer Service Representative. If you have the desire to be challenged work in a f...Show moreLast updated: 3 days ago
    • Promoted
    Job Coach

    Job Coach

    GoodwillCrosby, TX, USA
    Full-time
    Join the Goodwill team and make a difference in your community by helping others find employment and career success.As a Job Coach, you will work with individuals with disabilities, veterans, and o...Show moreLast updated: 17 days ago
    • Promoted
    Associate Clinical Specialist, Pain Interventions Dayton, OH

    Associate Clinical Specialist, Pain Interventions Dayton, OH

    MedtronicDayton, Texas, USA
    Full-time
    We anticipate the application window for this opening will close on - 30 Nov 2025.At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare acces...Show moreLast updated: 13 days ago
    • Promoted
    Nutrition Services Manager

    Nutrition Services Manager

    Encompass Health Rehabilitation Hospital The VintageSienna Plantation, TX, US
    Full-time +1
    Nutrition Services Manager Career Opportunity.Appreciated for your Nutrition Services Management skills.Are you in search of a career close to home and heart, where your nutrition expertise can mak...Show moreLast updated: 9 days ago
    • Promoted
    Operations Team Member

    Operations Team Member

    LivaNovaHouston, TX, United States
    Full-time
    As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds.Our relentle...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Opinion Contributor (Hiring Immediately)

    Remote Opinion Contributor (Hiring Immediately)

    Maxion ResearchPleak, Texas, US
    Remote
    Part-time
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...Show moreLast updated: 2 days ago
    • Promoted
    Team Member

    Team Member

    Circle K StoresCypress, Texas, USA
    Part-time
    Store : 17500 Telge Rd Cypress Texas 77429.Customer Service Representative.We want you to join our team as a Customer Service Representative. If you have the desire to be challenged work in a fast-p...Show moreLast updated: 1 day ago
    • Promoted
    Team Member

    Team Member

    Buffalo Wild WingsNew Caney, TX, US
    Part-time
    In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives.At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of you...Show moreLast updated: 25 days ago