Owner Success Manager

About the Role

Roofstock is hiring an Owner Success Manager to support our expanding short‑term rental division. In this role, you will be the primary point of contact for property owners, fostering strong relationships while educating them on short‑term rental (STR) strategies, performance metrics, and opportunities for property improvements to maximize revenue. This high‑growth, full‑time, U.S.–based role offers significant opportunities for upward mobility and potential for remote work.

Responsibilities

• Owner Relationship Management : Build and maintain trust‑based relationships with property owners, serving as their primary point of contact for all STR‑related matters; educate owners on STR strategies, portfolio performance, and market trends.
• Property Performance and Strategy : Utilize market data, pricing tools, and analytics to underwrite properties, assess revenue potential, and recommend optimization strategies; collaborate with revenue management and operations teams; analyze performance data to provide actionable recommendations.
• Asset Management and Improvement : Advise owners on prioritizing CapEx opportunities; demonstrate knowledge of single‑family rental (SFR) asset management; coordinate with operations to ensure maintenance and improvements align with owner expectations and STR industry standards.
• Regulatory and Industry Expertise : Stay informed on local, state, and federal regulations impacting short‑term rentals; monitor industry trends and competitor strategies to provide owners with insights.
• Cross‑Functional Collaboration : Work closely with revenue management, operations, and listings teams; provide feedback to technology stakeholders on tools to improve owner communication and reporting processes.

Qualifications

Preferred Skills

Location

Oakland, CA – Hybrid : Office on Tuesdays and Thursdays; one additional day of the employee’s choosing each week starting 2026.

Compensation

$96,000–$112,700 range on annual base salary. The compensation range may be adjusted based on experience and location.

Benefits

Pre‑Employment Conditions

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1‑B visas at this time. Any offer of employment is conditioned upon the successful completion of a background investigation.

Equal Employment Opportunity

The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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