Senior Services Delivery Manager

Senior Services Delivery Manager

Snowflake is about empowering enterprises to achieve their full potential - and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology - and careers - to the next level.

As a Senior Services Delivery Manager, you will be driving new service opportunities, working with both customers as well as internal stakeholders. You will be the overall Program Lead for a large customer acting as a trusted advisor to C-Suite and / or Executive Sponsor of the Program, collaborate with internal stakeholders to craft the vision, develop the strategy, build the roadmap of use cases, build program plan, proactively mitigate program risks and execute on delivering customer value.

As a Sr. Services Delivery Manager, You Will :

• Be a program management expert on all aspects of the Snowflake implementation and variety of project and services types, bringing multi-threaded initiatives together in an efficient manner.
• Be the driving force in driving vision, strategy, use case identification, roadmapping, risk / benefit analysis for the customer.
• Drive planning and all aspects of execution of the program plan, working collaboratively with all stakeholders - customers, partners and internal stakeholders.
• Full ownership of value delivery life cycle - ensuring the program has met all its objectives characterized by on-time, on-budget and predictable delivery.
• Proactively identify and mitigate program risks, including risks associated with workstreams of the program that may be outside the scope of the contract.
• Collaborate and communicate effectively with various workstream owners, build a sense of community, clear expectations and timely communication.
• As a trusted advisor, collaborate with customer C-Suite and / or Executive Sponsor stakeholders drive alignment on vision, strategy and guide the program to successful delivery.
• Heavily process-driven, leverages and improves the program management methodology - processes, tools, templates and checklists.
• Be a champion for customer outcomes, be able to clearly articulate the value of the program in quantifiable metrics.
• Drive customer satisfaction expressed through surveys as well as renewals and additional opportunities for Snowflake.
• Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits - scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects.
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake's products and marketing.
• Determine areas for process improvements within both the customer and Snowflake.

Our Ideal Services Delivery Manager Will Have :

Why Join Our Professional Services Team :

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information : careers.snowflake.com

The following represents the expected range of compensation for this role :

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes : medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.

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Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.