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Clinical Applications Consultant - Acute Care Diagnostics, Washington DC.

Clinical Applications Consultant - Acute Care Diagnostics, Washington DC.

UNAVAILABLEWashington, DC, United States
5 days ago
Job type
  • Full-time
Job description

Overview

Position Summary :

Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations / verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Amazing Total Rewards for our Clinical Applicants Consultants!

  • Generous Base Salary + Incentive Compensation
  • Company Vehicle with Personal Use Allowance
  • Phone & Internet Reimbursement
  • 8% 401k Match (dollar for dollar!)
  • Comprehensive Health Care Benefits
  • Company paid Life Insurance
  • Flexible Spending Account (FSA)
  • Tuition Reimbursement
  • Talk to your recruiter for full offerings!

Responsibilities

Key Accountabilities :

  • Performs Werfen instrument installations, validations / verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
  • Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
  • Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
  • Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
  • Achieves / maintains a comprehensive knowledge of regulatory requirements
  • Responsible for knowledge and competency regarding Data Management Systems (including pre¬sales, and post-sales support activity)
  • Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
  • Performs product demonstrations.
  • Participates in seminars, workshops and convention exhibit activities as requested by Management
  • Develops / maintains an account list and calls on each according to required frequencies
  • Maintains aspects of Werfen Customer Databases and Property Accountability Documents
  • Manages and controls personal travel and expense budget
  • Prepares forecasts and other monthly reports as required by management
  • Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

    • Secondary Functions :

  • To be determined, as needed, by management

    • Budget Managed (if applicable)

  • Personal T&E Budget

    • Internal Networking / Key Relationships

    To be determined based on department needs, to include interactions such as :

  • North America Commercial Operations
  • Customer Service
  • Technical Support Group

    • Skills & Capabilities :

    The ideal candidate for this position will exhibit the following skills and capabilities :

  • Efficiently works under pressure to meet deadlines.
  • Proven technical proficiency and knowledge
  • Strong planning and organizational skills
  • Project management skills / experience desirable
  • Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
  • Demonstrated problem solving skills
  • Collaboration, capable of executing in a team environment.
  • Ability to present complex technical concepts for varying levels of customer staff, including physicians

    • Qualifications

    Minimum Knowledge & Experience Required for the Position :

    Education :

  • Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred

    • Experience :

  • Minimum of 2-3 years’ work experience in a lab or clinical setting

    • Additional Skills / Knowledge :

  • Strong computer skills (Word, Excel and PowerPoint)
  • Language : Fluency in English Required

    • International Mobility :

  • Required : No

    • Travel Requirements :

  • Approximately 80% of time

    • #J-18808-Ljbffr

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