Family Spec-Homemaker and Support Partner

Minimum Qualifications:

Education: High School Diploma or equivalent.

Experience:

1. Minimum of three years' experience as the primary caregiver of a child with emotional, behavioral, or mental health challenges
2. Experience navigating mental health, educational, and related service systems
3. At least three years of experience as a Family Advocate or in a comparable support role.
4. Strong knowledge of local resources, service systems, and advocacy strategies for children and families.

Work Eligibility: Must be authorized to work in the U.S.

Work Location: Onsite / Community-based field work with regular travel to family homes and community agencies.

Compensation:

Salary: $23.94 an hour

What we Offer: We provide competitive benefits, including:

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans, 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
• Employee Wellness Programs: Employee Assistance Program and mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the role: The Family Specialist/Homemaker and Support Partner provides care coordination, advocacy, outreach, and hands-on support to families participating in New Ground programs. Working as part of an interdisciplinary team, this role helps parents and children build stable living, parenting, educational, and social foundations. The position includes crisis intervention, home visits, skill-building, and connecting families to essential medical, educational, financial, and community resources. Most responsibilities are performed independently with general supervision.

Primary Responsibilities:

• Provide care coordination and support to eligible families.
• Prepare administrative reports and maintain accurate documentation.
• Develop and lead parent and family support groups.
• Offer information, referrals, and guidance on mental health and community resources.
• Support parents in accessing schools, hospitals, child welfare, mental health agencies, and entitlements.
• Accompany parents to meetings with the NYC Board of Education and other child-serving agencies.
• Facilitate advocacy training to empower parents.
• Collaborate with clinicians, providers, and community systems serving children and families.
• Represent the organization at community, provider, and government meetings.
• Report incidents and complete documentation per agency policy.
• Teach daily living skills, socialization, and conflict resolution.
• Assist families with hygiene, nutrition, housekeeping, meal preparation, shopping, and home upkeep.
• Accompany families to medical, social service, and community appointments.
• Attend team meetings, supervision, and required training.
• Support clinical staff with resident accountability and missing-person procedures.
• Observe and document family and individual behavior and treatment responses.
• Lead skills-development or activity groups as appropriate.
• Perform other related duties as assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.