Senior Product Manager

Senior Product Manager

Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx's proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation's Restaurant News as one of the 50 most influential innovators in food-service.

Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural "core behaviors" with these accomplishments : Think Boldly, Execute Reliably, Focus on What Matters, Say "Thanx" Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego.

What You'll Do :

• Contribute to product strategy and roadmap development for key platform capabilities, working closely with engineering and design teams to deliver customer-centric solutions.
• Lead cross-functional product development from ideation through launch, writing detailed PRDs and user stories that translate customer needs into technical requirements.
• Partner with customer success, sales, and marketing teams to gather customer feedback and market insights that inform product decisions and positioning.
• Leverage emerging AI technology to dramatically improve the efficiency and effectiveness of the product manager role in partnership with the rest of the product team.
• Weave AI throughout the Thanx platform enriching the experience of our customers and their consumers in ways that drive meaningful business outcomes for restaurants.
• Drive integration partnerships with POS systems, ordering platforms, CRM and marketing platforms, and other restaurant technology providers to expand platform capabilities and market reach.
• Analyze product performance using data analytics tools, defining KPIs and conducting A / B tests to optimize user engagement and business outcomes.
• Collaborate with data teams to leverage our proprietary credit card tokenization technology and purchase data for enhanced personalization and targeting features.

Who You Are :

Bonus Points :

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We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.