Quality Control Reviewer, Compliance Division, Western Regional & Licensing Office W0176

Quality Control Reviewer

The Quality Control Reviewer (QCR) conducts reviews of Local Department of Social Services (LDSS) cases in the Supplemental Nutrition Assistance Program (SNAP), Medicaid and other programs, as mandated or directed, to evaluate LDSS performance. Performance is measured by accuracy of expenditures, timeliness of benefit delivery, and compliance with federal mandates and state guidelines utilizing methodology that ensures program integrity and non-bias. The QCR identifies procedural misunderstandings by LDSS, describes performance trends, discrepancies in policy and refers questions of program abuse for fraud investigation. Reviews results and provide a systematic method of measuring the validity of Virginia's performance in state and federally funded programs and assists with the development of program corrective action measures.

Minimum Qualifications

Must have demonstrated :

• Ability to independently manage a deadline-oriented workload with a high degree of accuracy
• Proficiency in Quality Control review policies and procedures
• Ability to interpret and apply complex state and federal regulations and procedures
• Good working knowledge of eligibility requirements for the SNAP and Medicaid programs
• Ability to demonstrate effective oral and written communication skills
• Excellent investigatory and analytical skills
• High level of interpersonal skills to elicit cooperation of diverse customer populations and interested third parties
• Ability to work effectively with high-level professional staff from both the private and public sectors
• A high degree of computer skills and a valid driver's license are essential
• Working experience with or demonstrated knowledge of the Supplemental Nutrition Assistance Program (SNAP) and the Medicaid Programs
• Knowledge of the Temporary Assistance for Needy Families (TANF) and Energy Assistance (EA) programs

Additional Considerations

Good working knowledge of SNAP / Medicaid eligibility programs. Quality Control experience. Knowledge of the Temporary Assistance for Needy Families (TANF) and Energy Assistance (EA) programs is beneficial.

Special Instructions

You will be provided a confirmation of receipt when your application and / or rsum is submitted successfully. To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (RMS) employment site no later than 11 : 55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and preferred qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. Employment verification will be conducted to include current / previous supervisory employment reference checks. VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis. VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and / or interview process. Virginia Department of Social Services does not provide sponsorship. The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce. We are a "Virginia Values Veterans" (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply.