Operations Supervisor Seattle King County

Grow With Us

You can grow with us by becoming our Operations / Collections Supervisor.

Available Shifts :

A) 1 Night Shift : Thursday Monday - 5pm-3am

B) 1 Swing Shift : Saturday Wednesday - Sat-Mon 11am-9pm, Tues+Wed 5pm-3am

C) 3 Day Shift : Monday - Friday (morning start)

Role :

Responsible for supervising, coaching, and supporting operational employees to ensure we provide safe, consistent, and excellent service to the communities we serve. This role will spend the majority of the time in the field supporting drivers.

Essential Responsibilities

• Manages a team of drivers and / or other operational employees to ensure the day-to-day garbage and recycling collection occurs in a safe and effective manner.
• Engages employees pre-shift and post-shift to ensure safety and service quality standards are met.
• Coaches employees through direct and candid feedback regarding safety protocols, standard operating procedures, and the customer experience.
• Assigns employees to balance workload and special pickups for timely services.
• Arranges alternate coverage of service in case of employee absence or equipment failure.
• Ensures the accountability of route completions. May analyze routes, make recommendations, and implement routing changes.
• Monitors work to ensure efficient and effective operations.
• Observes collection practices on the routes and ensures safety policies and procedures are adhered to.
• Investigate and resolve customer inquiries and complaints. May include responding to and corresponding with jurisdictional staff.
• Plays a key role in building a strong driver team by actively participating in the hiring process, conducting interviews, and selecting candidates who demonstrate reliability, professionalism, and a commitment to safety and service excellence.
• Actively engages with the driver team to foster a culture of accountability, respect, and collaboration, reinforcing the values of employee ownership.
• Leads by example to create a workplace where employees feel valued, supported, and committed to shared success.
• Uses real-time insights to support and guide drivers, addressing issues before they become problems and fostering a culture of safety and success.
• Leverages technology and data to identify performance trends and proactively coach drivers, ensuring continuous improvement and accident prevention.
• Generates and analyzes operational reports and make recommendations as appropriate.
• Performs or reviews pre- and post-trip inspections and all elements of the Recology safety scorecard.
• Investigate and reports on worker injuries, accidents, and other incidents.
• Maintains time records and manage attendance issues, providing timely feedback when necessary.
• Drives trucks, as needed.
• Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
• May dispatch or be back-up for dispatch duties.
• May participate in community and business meetings and events on behalf of the company.
• Other duties as assigned.

Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is :

Skill and / or Ability to :

Recology Offers :

Recology Benefits May Include :

Supplemental Information

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and / or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.