Manager, North American Client Services

Estes Forwarding Worldwide Manager

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including :

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Range : $60,000.00-$70,000.00 annually

Responsibilities

The Manager, North American Client Services is responsible for developing business in EFW's core services : North American, Truckload, and Tradeshow, through sales techniques, market and industry knowledge, and superior customer service. The Manager, North American Client Services, may carry out responsibilities in some or all the following functional areas : business development, operations, and pricing.

To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Qualifications

The qualifications listed below are representative of the minimum knowledge, skill, and / or ability required.

Skills and abilities include :

Position functions semi-autonomously and directly supervises 1-5 employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education / experience : Minimum of an Associate's degree (or equivalent) and 5-7 years of experience. Additionally, 5-7 years of experience within the transportation industry preferred. However, a combination of experience and / or education will be taken into consideration.

Licenses / certifications : None required.

Travel : Periodic travel up to 25% required.

Physical demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping.

Work environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation. While performing the duties of this job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and / or humid conditions and extreme cold and / or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

EFW is an Equal Opportunity Employer, Minorities / Female / Disabled / Veteran.