Guest Relations Coordinator

Join Our Team As a Guest Relations Coordinator
Create a Warm and Welcoming Experience for Residents and Guests

Were Seeking a Personable and Detail-oriented Guest Relations Coordinator to Join Our Growing Team! This Role Is Essential in Ensuring That Residents and Their Guests Feel Comfortable Informed and Supported Throughout Their Stay. Success in This Role Requires Exceptional Communication Skills a Friendly Demeanor and the Ability to Anticipate and Meet the Needs of Residents and Their Families.

Your Impact As a Guest Relations Coordinator

In This Role You Will:

• Welcome New Residents: Escort Residents to Their Rooms at Admission and Assist with Unpacking and Room Setup

• Provide Comfort: Offer Water Snacks Meals (with Nurse Approval) Blankets Pillows and Other Comfort Items

• Orient Guests: Explain Facility Amenities Including Phone/Tv Use Dining Options Activities and Salon Services

• Host Tours: Give Tours to Families and Guests Showcasing Amenities and Resident-centered Services

• Coordinate Dining & Events: Assist with Guest Meal Arrangements Private Dining Room Setup and Family Events

• Support Activities: Help Residents Attend Activities or Engage in Self-initiated and In-room Leisure

• Make Daily Rounds: Check on Residents to Ensure Comfort and Promptly Meet Any Needs

• Engage Visitors: Greet Visitors Warmly Remember Names and Ensure an Exceptional Guest Experience

• Collaborate with Staff: Work with All Departments to Coordinate Guest and Resident Services

• Assist with Discharges: Help Pack Belongings Carry Items and Provide Support During Discharge

• Follow up: Call Discharged Residents to Ensure Safe Arrival and Satisfaction with Their Care Experience

What Makes You a Great Fit

Were Looking for Someone Who:

• Has Excellent Interpersonal and Communication Skills

• Is Proactive and Attentive to Guest and Resident Needs

• Demonstrates a Warm Welcoming Personality and Professionalism

• Is Organized and Skilled at Event or Schedule Coordination

• Has Experience in Customer Service Hospitality or Healthcare (Preferred Not Required)

Benefits (Full-time)

• Comprehensive Coverage: Health Dental and Vision Insurance

• Extra Protection: Ad&D Short-term Disability Cancer Critical Illness and More

• Life Insurance: Whole and Term Policies

• Professional Growth: Tuition Reimbursement

• Time to Recharge: Paid Time off

• Retirement Planning: Immediate 401(K) Eligibility

• Unwavering Support: Exceptional Corporate Resources and Leadership

Equal Opportunity Employer

We Are an Equal Opportunity Employer and Prohibit Discrimination/Harassment Without Regard to Race Color Religion Age Sex National Origin Disability Status Genetics Protected Veteran Status Sexual Orientation Gender Identity or Expression or Any Other Characteristic Protected by Federal State or Local Laws.