Service Technician Marine Construction

INDUSTRY CLASSIFICATION : MARINE CONSTRUCTION

TITLE : SERVICE TECHNICIAN

LOCATION : LIGHTHOUSE POINT FL

CORE HOURS : 8 : 30 a.m. 5 : 00 p.m. Monday-Friday : Flexible hours may be required to meet evening and potential weekend appointments and events

FUNCTION : SERVICE REPAIR SALES

SALARY : BASE RATE COMMISSION. TARGET ANNUAL COMP (NO CAP) : $50k-$60k

SALARY CLASSIFICATION : FULL TIME NON-EXEMPT HOURLY COMMISSION & BONUSES

REPORTS TO : SALES MANAGER

POSITION SCOPE AND ORGANIZATIONAL IMPACT

A TDX Service & Repair Technician plays a vital role in enhancing customer satisfaction and driving company growth through referrals by providing high-quality service repair and small installation work for seawalls docks and boat lifts. This role balances proactive and reactive service calls installs for smaller scale projects and dock accessory sales while incentivizing developing long-term customer relationships through sales of our annual maintenance plans obtaining five-star service ratings and referring customers to our dedicated sales team for larger projects.

ESSENTIAL JOB FUNCTIONS

Service & Repair

Perform reactive service calls and small repairs on docks seawalls and boat lifts

Conduct proactive maintenance to identify issues early and minimize costly future repairs

Troubleshoot and repair basic electrical mechanical and structural issues on boat lifts and docks

Install small-scale boat lifts and ensure proper operation safety compliance and customer training

Sales & Customer Engagement

Serve as a frontline company representative building customer trust and long-term loyalty

Educate customers and close sales on the benefits of annual maintenance plan

Identify & close upsell opportunities during inspection : promote and install dock accessories such as fish cleaning stations bumpers cleats mooring whips lighting power pedestals and dock boxes

Provide referrals to the sales team for large-scale projects such as seawall replacements new dock construction or major lift installations

Drive five-star social platform ratings and referrals by providing an exceptional service experience

Payment & Administration :

Document all sales and service activities repairs and recommendations in our CRM and company reporting for follow-up and tracking against targets

Complete walk-throughs and process change orders and payments on-site

Meetings : Actively participate in weekly service meetings training and results review

Requirements

ESSENTIAL JOB EDUCATION AND EXPERIENCE REQUIREMENTS

• Proven track record in sales preferably within the marine construction in-home services or related industries
• Strong communication and negotiation skills with the ability to effectively present solutions and alternatives
• Demonstrated ability to build and maintain client relationships and providing outstanding customer service and follow-through
• Self-motivated results-driven goal oriented and able to work independently as well as part of a team
• Ability to thrive in a fast-paced environment and adapt to changing market dynamics
• Active valid drivers license reliable transportation and willingness to travel to meet with clients and attend industry events as required
• Ability to pass examination to comply with our drug-free workplace policy
• Coachability and willingness to learn and adapt
• Proficient in basic technology and computer skills / software such as Microsoft products (Word Excel Outlook PowerPoint) Salesforce or equivalent cloud-based CRM systems and services touch screens and DocuSign or equivalent

PREFERRED EXPERIENCE & CERTIFICATIONS

EDUCATIONAL QUALIFICATIONS

Benefits

Benefits

IMMEDIATELY

AFTER 6O-DAY INTRODUCTORY PERIOD

AFTER 1 YEAR OF SERVICE

Required Skills :

ESSENTIAL JOB EDUCATION AND EXPERIENCE REQUIREMENTS - Proven track record in sales preferably within the marine construction in-home services or related industries - Strong communication and negotiation skills with the ability to effectively present solutions and alternatives - Demonstrated ability to build and maintain client relationships and providing outstanding customer service and follow-through - Self-motivated results-driven goal oriented and able to work independently as well as part of a team - Ability to thrive in a fast-paced environment and adapt to changing market dynamics - Active valid drivers license reliable transportation and willingness to travel to meet with clients and attend industry events as required - Ability to pass examination to comply with our drug-free workplace policy - Coachability and willingness to learn and adapt - Proficient in basic technology and computer skills / software such as Microsoft products (Word Excel Outlook PowerPoint) Salesforce or equivalent cloud-based CRM systems and services touch screens and DocuSign or equivalent PREFERRED EXPERIENCE & CERTIFICATIONS - Knowledge of marine construction products services and project requirements - Familiarity with GIS mapping software - Bilingual (English / Spanish)

Required Education :

EDUCATIONAL QUALIFICATIONS - High school diploma or equivalent - Associates degree or higher in Sales Business or related field preferred

Key Skills

Low Voltage,Mechanic Experience,caterpillar,Electrical Experience,Diesel Engine Repair,Rigging,Mechanical Knowledge,Automotive Diagnostics,Automotive Repair,Service Technician Experience,Heavy Lifting,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 20