Unit Clerical Assistant - LDRP

Job Description

We're searching for a Unit Clerical Assistant, someone who works well in a fast-paced setting. In this position you will perform receptionist and clerical responsibilities for the assigned unit. To represent the Hospital, utilizing effective customer service skills. To ensure that hospital visitation guidelines are followed, and that the waiting area is used appropriately, and to assist the families of patients in obtaining needed information.

Job Duties & Responsibilities

• Demonstrates effective communication / customer service.
• Serves as a receptionist to all visitors, provides appropriate information upon request, and accurately takes and delivers family messages, locates families at request of health team members.
• Positively interacts with other members of the health care team to meet the patient and family's needs.
• Promptly and courteously answers patient calls and notifies the appropriate clinician of the patient's need.
• Greets all visitors courteously with respect to social, cultural, and ethnic needs.
• Acts as a resource to families / visitors by providing information about hospital services and city information (as appropriate).
• Works with the housekeeper / USA and assigned volunteers, to maintain visitors' areas on a continuous basis, as measured by direct observation.
• Ensures the proper utilization of the waiting area / rest area, explaining and enforcing hospital visitation guidelines. Keeps accurate records in the patient visitation log (if appropriate) to monitor visitors in the area.
• Reports quickly to appropriate supervisor or security of any problems.
• Provides proactive customer service functions to employees and visitors to the hospital. Maintains a professional appearance and demeanor at all times.
• Performs clerical duties.
• Coordinates area communication system / procedures.
• Greets all persons entering and exiting the unit and provides identification stickers to visitors.
• Participates in Quality Improvement Program.
• As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

About Us

Texas Children's presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children's first health care location in Austin, Texas Children's Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children's Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children's Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

To join our community of more than 15,000 dedicated team members, visit texaschildrenspeople.org.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State / Province or Local status unrelated to the performance of the work involved.