Overview
Join to apply for the Audio Tech (Circleville / Reynoldsburg, OH) role at Audibel .
Audibel, a subsidiary of Starkey, is committed to patient-focused hearing healthcare and the Patient Journey philosophy, guiding patients to choose the best style and technology for their lifestyle. The Audiology Technician provides support within a clinic / office to assist licensed audiologists / hearing aid specialists, monitor and facilitate testing with patients, and clean / adjust hearing aids under supervision. The Audio Tech may travel to various office locations and may involve a temporary / provisional license. This role also includes front-desk responsibilities at the retail site, serving as the first point of contact with patients and vendors, and supporting the provider with a range of customer service, sales, marketing, operational and administrative tasks.
Culture
- Experienced team with a culture of professional growth and knowledge-sharing.
- Focus on innovation to provide the most effective hearing devices.
- We serve with passion, purpose and excellence.
- Total Team Approach : staff functions as a cohesive group of hearing professionals.
- Collaborative care by coordinating expertise to deliver the best patient outcomes.
You Will Ensure a Positive Patient Experience
Greet and assist all guests in a friendly, professional manner.Check patients in / out of patient management software, track orders / sales, and maintain reports.Provide an elevated customer service approach and clear communication with patients.Direct and respond to calls promptly and professionally.You Will Provide Administrative Assistance
Schedule and confirm full audiometric evaluations and other appointments.Support and track current marketing initiatives for the clinic.Coordinate with professional staff to obtain referrals and provide testing data for billing.Enter daily activity in patient management software.Organize the office, maintain supplies, and ensure accurate patient files.Protect patient privacy and manage insurance information and authorizations.You Will Contribute Technical Support
Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.Monitor and facilitate hearing testing in compliance with state laws and regulations.Maintain day-to-day operational procedures.Your duties may be slightly modified depending on state guidelines for patient care and licensure.You Will Complete Varied Tasks
Report information to Regional Support Specialist for insurance billing.Follow up on referrals.Send thank-you cards for referrals and sales.Make deposits and maintain cashbox (transportation may be required).Results - Performance Measures
Provide a quality Patient Journey experience and garner positive patient feedback.Ensure procedures and policies are followed.Data accuracy in the patient management software.Conduct recalls for 3-month check and annual exams.Contribute to increases in clinic sales.Other Duties
Support Northland Employee Corporate and department guidelines.Check and verify quality; adapt to change productively.Assist with clinic performance development and other essential duties as assigned.You Will Need
High school Diploma or GED required.At least 3 years of customer service / patient care experience or one year of office management experience.Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.Strong problem-solving, analytical, communication, organizational, and interpersonal skills.Ability to handle confidential information with discretion.Schedule
Monday through Friday during standard clinic hours.Salary and Benefits
Annual hourly rate ranges from $16.00 / hr to $21.00 / hr. Starting pay may vary by geography, skills, education and experience.Position may be eligible for commissions based on performance results.Benefits include medical, dental, vision, 401(k), life insurance, disability (short and long term), employee assistance, hearing aid benefits, PTO, paid sick time, and 6 paid holidays annually (subject to eligibility).#Audibel #VitalityAI
Seniority level : Entry level | Employment type : Full-time | Job function : Marketing, Public Relations, and Writing / Editing | Industries : Hospitals and Health Care
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