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Audibel is hiring : Audio Tech (Circleville / Reynoldsburg, OH) in Circleville

Audibel is hiring : Audio Tech (Circleville / Reynoldsburg, OH) in Circleville

MediabistroCircleville, OH, United States
12 hours ago
Job type
  • Full-time
Job description

Overview

Join to apply for the Audio Tech (Circleville / Reynoldsburg, OH) role at Audibel .

Audibel, a subsidiary of Starkey, is committed to patient-focused hearing healthcare and the Patient Journey philosophy, guiding patients to choose the best style and technology for their lifestyle. The Audiology Technician provides support within a clinic / office to assist licensed audiologists / hearing aid specialists, monitor and facilitate testing with patients, and clean / adjust hearing aids under supervision. The Audio Tech may travel to various office locations and may involve a temporary / provisional license. This role also includes front-desk responsibilities at the retail site, serving as the first point of contact with patients and vendors, and supporting the provider with a range of customer service, sales, marketing, operational and administrative tasks.

Culture

  • Experienced team with a culture of professional growth and knowledge-sharing.
  • Focus on innovation to provide the most effective hearing devices.
  • We serve with passion, purpose and excellence.
  • Total Team Approach : staff functions as a cohesive group of hearing professionals.
  • Collaborative care by coordinating expertise to deliver the best patient outcomes.

You Will Ensure a Positive Patient Experience

  • Greet and assist all guests in a friendly, professional manner.
  • Check patients in / out of patient management software, track orders / sales, and maintain reports.
  • Provide an elevated customer service approach and clear communication with patients.
  • Direct and respond to calls promptly and professionally.
  • You Will Provide Administrative Assistance

  • Schedule and confirm full audiometric evaluations and other appointments.
  • Support and track current marketing initiatives for the clinic.
  • Coordinate with professional staff to obtain referrals and provide testing data for billing.
  • Enter daily activity in patient management software.
  • Organize the office, maintain supplies, and ensure accurate patient files.
  • Protect patient privacy and manage insurance information and authorizations.
  • You Will Contribute Technical Support

  • Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.
  • Monitor and facilitate hearing testing in compliance with state laws and regulations.
  • Maintain day-to-day operational procedures.
  • Your duties may be slightly modified depending on state guidelines for patient care and licensure.
  • You Will Complete Varied Tasks

  • Report information to Regional Support Specialist for insurance billing.
  • Follow up on referrals.
  • Send thank-you cards for referrals and sales.
  • Make deposits and maintain cashbox (transportation may be required).
  • Results - Performance Measures

  • Provide a quality Patient Journey experience and garner positive patient feedback.
  • Ensure procedures and policies are followed.
  • Data accuracy in the patient management software.
  • Conduct recalls for 3-month check and annual exams.
  • Contribute to increases in clinic sales.
  • Other Duties

  • Support Northland Employee Corporate and department guidelines.
  • Check and verify quality; adapt to change productively.
  • Assist with clinic performance development and other essential duties as assigned.
  • You Will Need

  • High school Diploma or GED required.
  • At least 3 years of customer service / patient care experience or one year of office management experience.
  • Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
  • Strong problem-solving, analytical, communication, organizational, and interpersonal skills.
  • Ability to handle confidential information with discretion.
  • Schedule

  • Monday through Friday during standard clinic hours.
  • Salary and Benefits

  • Annual hourly rate ranges from $16.00 / hr to $21.00 / hr. Starting pay may vary by geography, skills, education and experience.
  • Position may be eligible for commissions based on performance results.
  • Benefits include medical, dental, vision, 401(k), life insurance, disability (short and long term), employee assistance, hearing aid benefits, PTO, paid sick time, and 6 paid holidays annually (subject to eligibility).
  • #Audibel #VitalityAI

    Seniority level : Entry level | Employment type : Full-time | Job function : Marketing, Public Relations, and Writing / Editing | Industries : Hospitals and Health Care

    #J-18808-Ljbffr

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