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Head of Retail Operations
Head of Retail OperationsNextPlay Jobs • Chicago, IL, US
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Head of Retail Operations

Head of Retail Operations

NextPlay Jobs • Chicago, IL, US
3 days ago
Job type
  • Full-time
Job description

Head of Retail Operations – Chicago, IL

(Confidential Client – Consumer Retail Brand)

  • ? Based in Chicago, IL (On-site)

A leading consumer retail brand is seeking a strategic, operationally minded retail leader to head its store operations and customer experience across its national store footprint. The Head of Retail will accelerate performance, elevate the in-store journey, and lead key transformation initiatives that define how the brand connects with its customers in stores.

Key Responsibilities

  • Lead all aspects of retail operations and field leadership across hundreds (or thousands) of store locations, driving consistency, execution, and profitability.
  • Lead the evolution of the in-store customer experience — including visual standards, service models, and experiential elements that deepen brand engagement.
  • Drive operational excellence by modernizing systems, processes, and technology to scale store performance and efficiency.
  • Partner cross-functionally with merchandising, finance, marketing, digital, and real estate teams to deliver an integrated retail strategy.
  • Build and inspire a high-performing store and field team, fostering a culture of accountability, empowerment, and performance.
  • Work with finance and analytics to align store execution with business objectives, optimizing profitability and store metrics.
  • Lead growth initiatives such as store concept evolution, new store formats, or strategic expansion of the store network.
  • Embed a customer-centric mindset into every store interaction, ensuring the brand's values and story are consistently delivered.
  • Ideal Profile

  • 15+ years of progressive leadership in multi-unit retail operations, preferably within lifestyle, fashion, specialty, or experience-driven retail brands.
  • Proven experience leading retail transformation and improving store performance, operations, and customer experience.
  • Strong expertise in store operations, visual presentation, customer experience, and field execution.
  • Solid financial and strategic acumen — able to translate retail vision into measurable results and operational plans.
  • Experienced leading large teams across multiple locations, with a focus on building talent, developing leaders, and driving execution.
  • A modern retail thinker who balances operational discipline with innovation and creativity in store settings.
  • The Opportunity

    This is a rare chance to join a beloved consumer brand at a pivotal moment in its evolution. The Head of Retail will have a tangible impact — shaping the store-experience, enhancing execution, and helping the brand connect with customers in meaningful ways.

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