Logistics Coordinator - Track & Trace - SWING SHIFT

Customer Service And Operational Support Specialist

In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.

DTH Expeditors, Inc., an Imperative Logistics Group company, is an industry leader in the movement of critical, time definite, expedited air and ground shipments. Built by experience, technology, communications, proven operating standards and procedures and world-class customer service. DTH gets the job done.

Job Summary

The role provides direct, on-demand customer service and shipment oversight in the expedited transportation sector. Responsibilities include tracking ground and air freight, coordinating with carriers and drivers, maintaining communication with stakeholders, managing shipment documentation, and supporting dispatch and bid processes in a fast-paced, team-oriented environment.

Essential Job Functions

• Track all dispatched ground and air freight shipments to ensure timely pickups and deliveries
• Communicate proactively with drivers via phone, email, and text every 12 hours to confirm status and relay updates
• Coordinate with logistics coordinators to notify customers of shipment delays
• Confirm load security and collect freight images and documentation at pickup
• Ensure proof of delivery is submitted, TMS is updated, and paperwork is routed to accounting
• Set up carriers on satellite tracking applications and confirm tracking is active
• Manage direct communication with customers, vendors, carriers, and drivers
• Assist with answering incoming calls, including quoting bids for new shipments
• Support dispatch by learning how to build jobs and provide backup assistance as needed
• Handle heavy email and phone correspondence and perform additional duties as assigned

Qualifications And Education Requirements

Schedule

Onsite Monday through Friday 11 AM - 8 PM

Compensation

$23-$29 per hour, we consider a variety of factors in determining base compensation including but not limited to, experience, education, certifications, internal equity, market data and geography.

Physical Requirements

The position is in an indoor, office environment that sometimes requires working in the field or at events with customers and sales representatives. It requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.

What We Offer

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.