Customer Service Representative

Job Description

Title : Customer Service Rep

Salary : $45,000

Benefits : 401(k), Dental insurance, Health insurance, Health Savings Account, Employee Discount, Life Insurance, PTO, Vision Insurance – Starts first day of employment. Company pays 75% of premium

Work Schedule : M-F 8 : 30am – 5 : 30pm hour lunch

Position Type : Permanent / Direct-Hire

Company Overview : Rapidly growing Insurance Agency leading, national, direct seller and writer of surety bonds, fidelity bonds and insurance products for a wide range of professionals and industries is in search of an CSR / Administrative Associate. This role is responsible for assisting clients, processing insurance documents, managing policy inquiries, and providing administrative support to ensure smooth daily operations.

Responsibilities :

• Serve as the first point of contact for clients via phone, email, and in-person inquiries.
• Assist customers with policy questions, renewals, endorsements, and claims processing.
• Educate clients on insurance products and coverage options to ensure they understand their policies.
• Handle customer complaints and escalate complex issues to the appropriate department.

Administrative Responsibilities :

Requirements : B.A or B.S

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Prior administrative experience in an insurance agency or brokerage is a plus.