Digital Account Manager

Job Description

About The Position | Major Goals and Objectives and Location Requirements

The Digital Account Manager is ultimately responsible for the successful execution of MNI Digital's online advertising campaigns, as well as client relations. Once a digital contract has been signed by the client and booked with MNI's Business Office, a Digital Account Manager may be assigned to take the lead on managing the remainder of the process.

Hybrid 3x a week- (Stamford)

In-office Expectations: This position is hybrid in-office, with the ability to work remotely for up to 2 days per week.

About The Team | The Team and/or Brand:

Media Now Interactive (MNI), a division of People Inc. provides a single point of contact for multiplatform, customized and targeted advertising. From research and strategy to implementation and analysis, MNI offers a full suite of digital products and services as well as targeted integrated opportunities to efficiently and effectively reach audiences in select markets.

The Account Management & Operations team is about ownership, partnership, and execution. Once a digital campaign is sold, the team takes the lead in turning client commitments into successful, well-executed programs. Account managers serve as the primary point of contact, managing client relationships while overseeing campaign delivery from kickoff through completion. They coordinate across internal teams, keep timelines and expectations on track, and ensure every campaign runs smoothly and delivers on what was promised. Success on the account management team means being detail-oriented, client-focused, and accountable—building trust through clear communication, strong follow-through, and consistent results.

About The Position’s Contributions:

Weight % Accountabilities, Actions, and Expected Measurable Results

• 50% Develop and present campaign results to clients and represent client feedback internally to drive opportunities to better align with customer needs across future opportunities and manage all aspects of advertiser campaign planning, launch execution, optimization and recap.

• 20% Establish regular contact with customers to ensure their needs are met, communicate campaign progress, measure progress and proactively address issues and develop solutions.

• 20% Act as point person for client questions and concerns, participate in client presentations with sales and responsible for overall client satisfaction

• 10% Up-sell and renew existing campaigns/clients, focus on retention and growing business, scope opportunities through partner kick off calls with sales and clients as needed, liaise with internal groups as needed to deliver solutions to clients. All other duties as assigned.

The Role’s Minimum Qualifications and Job Requirements:

Education: Bachelors Degree in Business, Communications, Marketing or related field and/or equivalent, relevant work experience.

Experience: 1-3 years minimum work experience preferred; ideal candidate will have 1 year minimum interactive experience, 1 year minimum account management experience at an agency.

Specific Knowledge, Skills, Certifications and Abilities:

• Excellent interdepartmental coordination and cooperation skills

• Demonstrated strong analytical/problem solving, organizational skills

• Ability to effectively manage multiple projects, timelines and details

• Outstanding leadership skills suited to a collaborative, team-oriented environment

• Knowledge of online research methods, 3rd party research tools, and understanding of the facets of online advertising and ad metrics

• Skills in coaching and influencing others

• Proficient in Microsoft Office, Excel, PowerPoint, Email and basic web-based protocols and communication tools

• Related online management experience, agency / media experience preferred

% Travel Required (): Less than 5%

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Pay Range

Salary: Connecticut: $50,000.00 - $60,000.00

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives.In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.