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Shelter Supervisor

Shelter Supervisor

Chicanos Por La CausaAlbuquerque, New Mexico, United States, 87121
1 day ago
Job type
  • Full-time
Job description

LEADERSHIP OPPORTUNITY! Our Gateway West team in Albuquerque, NM seeks a Shelter Supervisor who models trauma-informed care in all they do. If you align with CPLC's core values : Community, Ownership, Respect, Empowerment, Integrity, and Quality, we cannot wait to meet you!

SCHEDULE : This role is in-person, Monday-Friday but may require weekends / holidays to meet the needs of the shelter.

ABOUT GATEWAY WEST

Gateway West, located at 7440 Jim McDowell NW, is the city’s largest shelter and serves an average of 600 people per night, with cold winter nights bringing in more than 700 people. The shelter offers a safe and welcoming environment to men and women experiencing homelessness in Albuquerque. The center is open year-round, offering meals, a warm bed, and secure under-bed storage. Shuttle service is provided daily.

POSITION SUMMARY

The Homeless Shelter Supervisor is responsible for overseeing the operations of the shelter, ensuring a safe, efficient, and supportive environment for residents. This role focuses on staff management, operational logistics, client services, and compliance with regulatory standards. The supervisor plays a critical role in fostering a welcoming atmosphere and promoting the well-being of individuals experiencing homelessness.

IN-PERSON LEADERSHIP

Be hands-on and actively engaged with and empower your team at the shelter! ​

  • Supervise shelter staff, including case managers, intake coordinators, and support personnel
  • Conduct regular performance evaluations and provide constructive feedback to staff
  • Facilitate training sessions to enhance staff skills and knowledge
  • Coordinate staffing schedules to ensure adequate coverage and support during peak hours

SPECIALIZATIONS

  • Crisis Intervention :  Expertise in managing emergencies and high-stress situations with compassion and professionalism
  • Schedule management : Strong skills in managing the schedules of support staff to assure all areas of the shelter are being covered 24 / 7
  • Data Management :  Proficient in using data analytics to track shelter operations, client progress, and program effectiveness
  • Community Outreach :  Strong skills in building partnerships with local agencies, service providers, and community organizations
  • Trauma-Informed Care :  Demonstrated expertise in providing services that recognize and respond to the effects of trauma on individuals and families, ensuring a compassionate and supportive approach in all interactions

    • MINIMUM QUALIFICATIONS AND COMPETENCIES

    Education / Experience :

  • Bachelor’s degree in Social Work, Public Administration, or a related field; relevant experience may be considered in lieu of a degree
  • Minimum of 3-5 years in social services or shelter management
  • Atleast 1-2 years in a supervisory role

    • Other Requirements :

  • Strong understanding of homelessness issues, social services, and local community resources
  • Excellent leadership, communication, and interpersonal skills
  • Strong organizational and problem-solving abilities
  • Commitment to supporting individuals experiencing homelessness
  • Ability to work effectively with diverse populations, demonstrating cultural competence
  • Capacity to handle crisis situations calmly and effectively
  • Proficient in Microsoft Office, Excel, and HMIS data base

    • BENEFITS

    We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits :

  • Generous Paid Holidays
  • Employee Recognition Program
  • Paid Time Off & Paid Sick Days
  • Free Preventative Services & Wellness Rewards
  • Medical, Dental, and Vision for Spouse / Domestic Partner & Children up to age 26
  • Health Savings Account & Flexible Spending Account
  • Life + Disability options
  • Employee Assistance Program
  • Telemedicine & Concierge Services
  • 401(k) Retirement Plan
  • Voluntary Pet Insurance and other optional benefits for additional peace of mind
  • Tuition Reimbursement for qualifying degrees

    • PI1b7173068902-30511-37920053

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    Shelter Supervisor • Albuquerque, New Mexico, United States, 87121

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