Helpdesk Technician (Tier 1)
VertinEdina, MN, US17 hours ago
Job type
- Full-time
- Quick Apply
Job descriptionHigh school diploma (CompTIA A+ or Microsoft certs preferred) 1+ year hardware repair or helpdesk experience (MSP a plus) Windows, Microsoft 365, and networking knowledge Familiarity with imaging and deployment tools Strong communication, problem-solving, and time management skills Ability to lift up to 50 lbs Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources
Digital Guru is looking for a Tier 1 Bench & Helpdesk Technician to join our team in Edina, MN, Fergus Falls, MN or Wahpeton, ND. This role offers a mix of in-shop bench work and frontline customer support. You’ll work on diagnosing, repairing, and configuring computers while also answering calls, managing tickets, and resolving Tier 1 technical issues.
Responsibilities :
- Diagnose and repair desktops, laptops, and peripherals
- Configure new systems (OS install, drivers, apps, security)
- Perform firmware / BIOS updates and hardware diagnostics
- Prepare systems for delivery and maintain a clean work area
- Track inventory and update asset records
- Answer customer calls and create / update tickets in Syncro
- Resolve Tier 1 issues (password resets, printer problems, basic app / network issues)
- Escalate complex issues to Tier 2 / 3 as needed
Requirements
Requirements :
Benefits
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Helpdesk Technician • Edina, MN, US
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