Insurance Commercial Lines Account Manager

Job Description

Job Description

Zinc Insurance (part of Trucordia Insurance) has stayed committed to the ideal that all things are in a constant state of change, and the ability to adapt to change gives us a competitive advantage. We pride ourselves on having the best People, Process, and Technology - and People are at the top of that list for a reason. Zinc is an inclusion, respectful work environment where effort is rewarded, and opportunity is open to everyone.

As a Commercial Lines Account Manager at Zinc Insurance, you will play a crucial role in assisting clients with inquires, ensuring high levels of satisfaction and support related to our franchise and commercial lines book of business.

Benefits

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Hands on Training

Responsibilities

• Oversee and manage a book of business
• Provide prompt and courteous assistance to customers via phone, email and other communication channels
• Receive, submit (where applicable) and follow-up on claims
• Gather full information for policy changes, document requests, cancellations, and driver approvals
• Communicate and follow-up on customer information requests from carriers
• Research and respond to billing questions (when applicable)
• Issue and follow-up on Agency Bill invoices and payments
• Work with clients to quote new business, facilitate strategic renewals and re-market renewal requests
• Issue bonds, bookroll projects, creating and / or verifying customer contact information (including mobile, email, and social media)

Requirements

Valid state Property and Casualty License

Minimum of 3 years experience in the insurance industry

Prior commercial insurance experience

Organization and time management skills

Excellent communication and interpersonal skills