Customer Service Representative

Headquartered in Atlanta Georgia and founded in 1993 Precision Aviation Group (PAG) is a leading provider of maintenance repair and overhaul (MRO) and value-added supply chain services to the aerospace and defense industries. With 25 FAA-approved repair stations 27 locations worldwide 1100 employees and over 1.2 million square feet of production / distribution facilities PAG offers comprehensive MRO services on over 200000 product lines. PAG supports operators in the Airline Business and General Aviation (BGA) Military and Rotary Wing markets through its Inventory Supported Maintenance Repair and Overhaul (ISMRO) business model.

Job Purpose

The Customer Service Representative will provide exceptional customer support to both internal and external clients by leveraging an in-depth understanding of PAGs products and services. This role requires strong collaboration with the Customer Service Manager and the Production team to ensure efficient communication and smooth operations.

Job Duties and Responsibilities

• Communicate with customers regularly (weekly / daily) for updates on in-progress jobs via phone or email.
• Resolve customer inquiries related to jobs and quotes promptly.
• Manage customer quote approvals re-quoting as necessary ensuring client satisfaction.
• Coordinate with production shipping warehouse and common carriers to expedite or trace missing or delayed shipments.
• Ensure quotes are processed efficiently and within defined timeframes.

Essential Job Functions

Working Conditions

Work Location : Prime Turbines Carrollton (Dallas) Texas.

Education / Training

Experience

We offer competitive pay and a wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days employment. Options include 4 medical plans 2 dental plans vision base life (company paid) voluntary life short and long-term disability flex spending accounts and telemedicine. Other benefits include vacation and PTO time accrued with each pay cycle with a vacation carryover / payout option at year end 9 paid holidays 401k with company match contributions.

Qualified candidates with strong drive work ethic and commitment to quality are invited to apply at .

EOE / Vets / Disabled

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1