Lead Courtesy Patrol Agent

Lead Courtesy Patrol Agent

The Lead Courtesy Patrol Agent provides a comfortable and secure environment for all occupants by supervising the Patrol team to ensure the premises is maintained in accordance with laws, regulations, and codes pertaining to safety and security. The Lead Courtesy Patrol Agent ensures the team maintains a hospitable and service-oriented environment by greeting, hosting, and maintaining friendly relationships with all guests, employees, and outside visitors.

Oversee a team of Courtesy Patrol Agents. Lead daily team huddles and assignments, ensuring all company policies are adhered. Oversees the Courtesy Patrol team's schedules, ensuring consistent coverage to support smooth daily operations. Serves as the primary liaison between the Courtesy Patrol team and the property management team. Reports all happenings to management team. Keep consistent reporting and training teams on all company reporting needs. Work with management team to ensure department works within expectations of company. Responsible for securing assigned posts at entry points and welcoming and greeting guests. Ensures guests and residents are authorized to be inside a venue, checking identification, using registries and guest lists, and issuing wristbands or other security measures. Reminds guests, residents, and employees of safety and security policies with an attitude of dignity and respect, maintaining a positive and fun environment. Assists Guest Services Agents with situations throughout the property. Able to cover Guest Services Agents lunches when needed, perform basic front desk duties. Patrols the entire property on foot and by golf cart, actively monitoring and promptly reporting or resolving issues. Manages conflict between guests, residents or employees and utilize knowledge and training to resolve issues safely and effectively solve conflicts. Accesses the course of action on certain situations and if the situation merits, asks guests, residents, employees, transients, or outside visitors to leave the property. Handles such issues with dignity and respect and recognizes when these situations become a safety or security concern. Takes appropriate steps to report or correct problems by keeping the safety of everyone involved at the highest priority. Responds to emergencies on the property and takes necessary steps to report or correct the situation. Uses a radio, telephone, email account, or face to face contact to communicate with guests and employees regarding any safety and security concerns or issues taking immediately take steps to solve or report the problem and follows up with guests or employees to ensure total satisfaction. Assists with all medical emergencies large or small and administer first aid to guests and employees while recognizing when emergency medical assistance needs to be contacted. Completes investigations and prepares written reports for incidents regarding medical emergencies, property loss and damage, or other criminal activity occurring on the property. Maintains an inventory of lost and found property, and is responsible for communicating with guests in person, over the phone, or through email, and prepares shipments of property to return to guests. Records all daily activity on a typed Daily Activity Report. Performs other duties as required.

Good communication skills, both verbal and written. Knowledge of operations on the Hospitality Industry strongly preferred. Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours. Previous experience with building alarms/systems preferred. Technologically sound with Microsoft Office applications. Excellent Customer Service Skills. Friendly, outgoing, and positive personality. Familiarity with current regulations pertaining to safety and security. Comfortable dealing with local authorities to include calling 911 to coordinate emergencies Must be a self-starter who can initiative and get along with people at all levels both in and out of the community. CPR/AED certified, strongly preferred. Flexible schedule with the ability to work weekends and holidays Salary Range: $24.75- $26.00 hourly

About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.