Senior Implementation Project Manager
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Overview
The Senior Implementation Manager is responsible for planning, executing, and having full oversight of all key phases of the implementation of Insurance Intelligence products, while also providing mentorship to more junior members of the team.
What You'll Do
- Collaborate with customers, product, data analysts, developers, and other team members throughout the organization to understand and document business requirements that drive the design and development of quality data product solutions
- Effectively communicate requirements, expectations, and timelines to all teams to ensure successful product implementation
- Own and deliver results in a fast?paced environment where requirements can change rapidly with customer expectations
- Remove obstacles primarily through the provision of appropriate resources (people / dollars), guidance, and escalation when necessary
- Maintain consistent and concise internal communication across multiple teams
- Identify risks and issues that could impede or slow progress on implementation, notify key stakeholders when needed
- Ensure customer satisfaction through the full implementation process your customers include internal stakeholders as well as external customers
- Contribute to the standardization of the implementation processes supporting the rapid growth of Insurance Intelligence
- Oversee successful transition post?implementation to the Production Support team
Location
This is a fully remote role, with the exception of onboarding and optional in?office events.
Skills & Experience
Must have 5 years of experience in Commercial Insurance and / or InsurtechMust have 3 years of project management experienceAbility to work in an Agile environment and execute on agile methodologiesWorked in an environment that is API or Data?Centric where progress is measured analyticallyDrive to analyze and consume data to drive organizational decisionsExperience leading teams where specific KPIs are understood to be a success and experience tracking and communicating those KPIs for example, automation rateSpecific Experience with AI or ML productsExperience with multiple project streams and leading teams of 5+Proven ability to effectively manage multiple tasks at various stages of completionStrong facilitation skillsExcellent written and verbal communication skillsOrganized, process?oriented, and resourcefulStrong knowledge of tooling JIRA, Confluence, Slack, MS Word, Google Docs, MS Excel, and Google SheetsPhysical Requirements
Must be able to sit / stand / walk for prolonged periods of time, (up to 8 hours per day) at a desk working on a computer.Must be able to use standard office equipment for extended periods of time, including but not limited to, a mouse, keyboard, phone and video conferencing.Benefits
Medical, Dental, and VisionFlexible PTO Policy401(k) with a company matchEmployee Assistance ProgramParental LeaveDisability and Life BenefitsEEO Statement
Bold Penguin believes in inclusion. Thats why were proud to be an equal opportunity employer that considers all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. To learn more about our results?focused culture and employee?focused perks, read more on our careers page .
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