IT Support Services Associate I

Overview

Cook MyoSite, Inc., part of the Cook Group, Inc. family of companies, is on a mission to make regenerative medicine a part of everyday medicine. We're investigating our core technology, autologous muscle-derived cells, for the potential treatment of several muscle-related disorders. We at Cook MyoSite have the potential to make a difference in the lives of countless people around the world, and we also have the potential to make a difference in yours. Joining our team is an opportunity to ignite your passion, grow your potential, and define your purpose. If you're curious, motivated by helping others, and driven by integrity, we invite you to apply.

IT Support Services Associate I role is to provide support for the company's information systems; perform a variety of maintenance and installation tasks to ensure information system performance meets company and user requirements.

Responsibilities

• Responsible for the day-to-day operation of the information systems help desk
• Evaluate and / or recommend purchases of computers, network hardware, peripheral equipment and software
• Investigate user problems and identify their source, determine possible solutions, test and implement solutions
• Maintain security updates on all applicable systems
• Coordinate with vendors to achieve operational objectives
• Manage multiple IT projects simultaneously
• Install, configure and maintain personal computers, servers, networking equipment, etc.
• Implement network security solutions, file permissions, software deployment, file system integrity, and account maintenance
• Maintain accurate and up to date documentation, deliver technical and instructive training to staff; other duties as assigned
• Maintain up-to-date knowledge of computing, software, hardware, and peripheral equipment
• Communicate technical information to non-technical employees

Qualifications

Undergraduate degree in Computer Science, Management of Information Systems, Business or a related field or 6 years' direct, relevant experience in Information Technology Support role to provide a comparable background

Minimum of 1-3 years' experience in Information Technology Support

Knowledge of Microsoft Windows 10, networking fundamentals, file system permissions, Microsoft Windows Server, Microsoft SQL Server, Microsoft 365, McAfee Anti-virus, Microsoft Visio, Microsoft Project, System Center Configuration Manager, Intune, Remote Desktop Services, Active Directory Design and Administration, Microsoft Exchange Administration, Microsoft Office Applications, PowerShell, and Group Policy Administration.

Hybrid

Physical Requirements :

Employee that does not interact with Healthcare Professionals

Compliance with all policies of the company including without limitation the Cook Employee Manual, Cook Code of Conduct, Quality System Manual, Cook Electronic Information Policy and HIPAA regulations.

At Cook MyoSite, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Cook MyoSite is proud to be an equal opportunity workplace.

This job description features the essential and critical functions of the position described and is not an exhaustive list of tasks and / or responsibilities. This may be subject to change at any time due to reasonable accommodation or other reasons.