ServiceNow General Platform Architect

Job Title : ServiceNow General Platform Architect (GPA)

Contract Duration : 12 Months

Location : 100% Remote (US / Canada)

Travel Requirement : As needed

About the Role :

We are seeking a highly experienced General Platform Architect to lead end-to-end enterprise architecture strategy, governance, across complex, regulated environments. This role goes beyond technical design-it requires strategic leadership in risk management, compliance frameworks, operational excellence, and stakeholder engagement.

This position requires someone who can connect business strategy to technology execution, drive platform standardization, and communicate value at both executive and technical levels.

Key Responsibilities :

• Define and lead enterprise platform architecture across cloud, on-prem, and hybrid environments with a focus on scalability, resilience, and compliance.
• Establish governance frameworks, architectural standards, roadmap strategies.
• Evaluate and mitigate platform-level risks while ensuring alignment with regulatory, data privacy, and cybersecurity compliance requirements.
• Partner with security, operations, and compliance teams to ensure platforms meet audit and governance standards.
• Drive platform modernization initiatives, including cloud migrations, automation, service integration, and platform optimization.
• Lead enterprise architecture review boards, ensuring adherence to architectural principles and best practices.
• Collaborate with cross-functional stakeholders to translate business priorities into technology capabilities, with a focus on value realization and ROI.
• Provide strategic direction for platform operations, monitoring, disaster recovery, and service continuity.
• Guide technical teams and influence decision-making without direct authority, acting as a trusted advisor to C-level stakeholders.
• Support pre-sales architecture planning, strategic solution development, and client presentations.

Required Certifications (Must Have) :

Required Skills & Experience :

Soft Skills :