No longer accepting applications
Customer Success Specialist
Arizona StaffingPhoenix, AZ, US2 days ago
Job type
- Full-time
Job descriptionRepresent Realtor.com | Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communication Make 300+ outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution Work in a collaborative team atmosphere and independently Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records Scheduling flexibility is required as some shifts require late evening or weekend hours Read and Speak English fluently, an additional language is a bonus but not essential (Spanish) 2+ years' experience in a phone-based call center role or equivalent Some sales experience or equivalent preferred Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy You are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion Customer-focused, you value customer engagement and advocacy with an interest in relationship management Welcome change and are always looking for ways to improve Self-motivated, ambitious, driven, and goal-oriented Always on time and only missing work when pre-planned with your manager. Attendance is important to us Find it easy to learn new skills and tasks Thrive in an open transparent environment, where feedback and coaching are seen as gifts Not afraid to ask for help and are quick to offer support when others need it Come to win every day with a great attitude with a focus on team collaboration and team leadership Organized, independent, resourceful, and diligent Ability to collect and input data while fielding questions and speaking with consumers Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc. Sufficient internet connection to sustain 8-10 hours of internet use (i.e., dialing the phone, video conferencing, and online training) Interested in real estate, real estate lead generation, and real estate knowledge $21.50 / hour starting pay with commission for $56,200 total target annual pay based on performance Promotion opportunity as early as the first 2-3 months to $22.00 / hour with commission for $65,000 total target annual pay based on performance and business needs $1000 eligible attendance bonus after 91 days Working with a highly-motivated team with a proven track record of success that also has a lot of FUN! A competitive work environment with great culture, rewards, recognition, and fun events Inclusive and competitive Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts Investment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model Family forming benefits 13 annual paid company holidays Competitive Paid Time Off (PTO) 8 hours of paid Volunteer Time off annually Immediate eligibility into Company 401(k) plan with company match Tuition Reimbursement program for degreed and non-degreed programs 1 : 1 personalized Financial Planning Sessions Student Debt Retirement Savings Match program Free snacks and refreshments in each office location
Customer Success Specialist At Realtor.com
Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. This job is for you if you want to pursue your professional goals as you help grow an innovative real estate tech company.
Top reasons to apply :
- Opportunity for rapid advancement based on performance
- Be instrumental in shaping the customer journey at a leading real estate platform company
- Competitive compensation package with performance-based incentives
- Dynamic, team-oriented culture with excellent training and support for development
What you'll do :
What you'll bring :
How we work :
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
How we reward you :
Working conditions :
Hours may vary as we are open from 7 am through 11 pm. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, copiers, and other office equipment.
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Customer Specialist • Phoenix, AZ, US
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