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Remote- Chat Agent
Remote- Chat AgentCantin Designs LLC • Houston, TX, US
Remote- Chat Agent

Remote- Chat Agent

Cantin Designs LLC • Houston, TX, US
30+ days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

[Cantin Design LLC] is looking for a Live Chat Agent to join our team .

This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • Bachelor’s degree or equivalent 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system About [Cantin Design LLC]: [Cantin Design LLC] is a [it] organization dedicated to [ Empower your business with data-driven digital marketing initiatives, plans, and exceptional insights from our team of expert consultants ].
  • Our employees enjoy a work culture that promotes [ We focus on delivering actionable plans and strategic direction, empowering your marketing teams to achieve exceptional growth and visibility. ]. [Cantin Design LLC] Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays.].
  • Employees can also take advantage of [ Our expert consultants will equip your to lead and excel in the digital arena. ].
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Remote- Chat Agent • Houston, TX, US

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