Brand Standards Specialist

International Brand Standards Operations Platforms Specialist

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Overview

The International Brand Standards Operations Platforms Specialist is responsible for maintaining and supporting the development of operations standards platforms across EMEA, LAC, and APAC regions, ensuring compliance with all our brands guidelines. This role manages the Operations Manual platforms for all brands (Burger King, Popeyes, Tim Hortons, Firehouse Subs), collaborates with regional and cross-functional teams, and ensures accuracy of content. Additionally, the analyst aligns Restaurant Excellence Visit (REV) guidebooks and logs with Operations Manuals, ensuring standards are consistently published and implemented across markets.

This is a fully remote job opportunity. The employment contract will be extended by a third-party company.

Your Roles & Responsibilities

Maintain and update the Operations Manual for all brands in collaboration with the Regions and cross functional teams.

Cooperate with internal stakeholders, Regional Operations, Field Operations, Training and Marketing innovation / culinary Teams.

Act as a subject matter expert on brand standards and provide guidance on best practices.

Work with the regions to manage restaurant exceptions and address and or escalate issues requiring customized solutions.

Map all regions REV guidebooks questions to the corresponding Ops manuals references.

Map all regions logs to be referenced in Operations manual.

Map all regions, all brand trainings to be referenced in Operations manuals.

Identify areas of improvement in restaurant processes, technology, and equipment to enhance efficiency.

Detect operational gaps in the Operations manual platform and work with the regions to resolve issues raised by RBI or Franchisees.

Support Regional Operations teams on priorities and action plans to achieve planned KPIs.

Support the implementation of Operation Platforms across international markets.

Your Skills & Experience

Bachelor's degree in business, Hospitality or a related field.

3+ years of experience in restaurant operations or similar role within hospitality industry.

Strong understanding of Quick Service Restaurant industry standards and best practices is a plus.

Proficiency in Microsoft Office (Word, Excel, Power Point, Outlook).

Excellent communication and interpersonal skills, with the ability to influence and collaborate with cross functional teams.

Exceptional organizational and project management skills, with the ability to prioritize multiple initiatives, working remotely.

Strong problem-solving skills with the ability to analyze and interpret operational data.

Ability to drive a culture of compliance, quality and operational excellence.

Fluency in English is required.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.