Contact Center Customer Care Associate

Contact Center Customer Care Associate

Excellent training offered and hybrid work model available. Do you thrive in a dynamic, fast-paced environment and have a passion for delivering exceptional customer service? Embark on a rewarding journey of professional development as a Contact Center Customer Care Associate. As the friendly and knowledgeable first point of contact for customers, you will be instrumental in ensuring a positive and seamless experience, handling every interaction with professionalism and care.

What you will do :

• Manage 2225 inbound calls daily, providing expert support related to mortgage escrow and tax inquiries.
• Actively listen to customers to identify needs, research solutions using various systems (up to 10 portals), and deliver accurate guidance and education.
• Document all customer interactions thoroughly and efficiently, utilizing internal tools for seamless next-level resolution.
• Master multiple contact center management systems, with exposure to platforms such as Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya / Verint, Genesys, Five9, or ZOOM International.
• Consistently achieve or exceed production and quality metrics as outlined by client contractual requirements.
• Maintain a professional demeanor at all times and adhere strictly to scheduling and attendance policies.

Basic qualifications :

Preferred qualifications :

To apply : Please submit your resume for immediate review!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.

Kelly complies with the requirements of California's state and local Fair Chance laws.