Client Facilities Lead

About the Role

The Client Facilities Lead is essential to the operation of our studios. They serve as a maintenance leader overseeing all maintenance operations across the studio. They will collaborate with cross-functional teams to uphold brand standards and support business objectives. With strong time management skills, they will efficiently prioritize urgent maintenance needs. As a key member of the studio leadership team, the Facilities Lead will drive success through keeping equipment and studio clean. Creating an inviting space for clients, ensuring everything is in operating order, and providing excellent hospitality.

What You'll Do

• Work with the General Manager to ensure delivery of all brand standards and initiatives for all aspects of the studio
• Consistently exhibit decision making and judgment based on safety, prevention, and high-quality client experiences
• Conduct daily walk through of the studio and adhere to daily and weekly cleaning and maintenance checklists as well as upholding brand standards
• Prepare studio spaces (lobby and locker rooms) before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and / or vacuuming floors, wiping mirrors and restocking amenities
• Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, retail shelves, locker rooms, hallways, and storage areas
• Laundry services, including collecting, washing, and folding towels
• Repair small studio fixes in all facilities spaces
• Assist with the repair of Woodway treadmills and other fitness equipment
• Assist with communicating specific tasks or projects to the Facilities Team for a given day or shift
• Communicate and escalate any facilities issues to the management team
• Work with the General Manager to observe and communicate Facilities Team feedback and identify areas in need of improvement or staff in need of assistance or additional training
• Support with facilities training for all new and existing team members
• Conduct regular maintenance inspections to ensure all equipment receives proper preventative maintenance on schedules created and / or previously established by the studio, standard best practices, and / or manufacturers guidelines
• Plan and target areas of the studio needing immediate attention or repairs and in partnership with the General Manager help coordinate the project through completion
• Develop and maintain preventive service schedules and best practices
• Maintain relationships with equipment technicians, contractors, and vendors

Qualifications