IT Tier 2 Help Desk

Position Summary

This position provides IT desktop support to both local and remote users in an efficient and accurate manner. Tackles technical problems while providing support for all assigned areas as a first point of contact. Maintains customer value according to standards set forth by the company.

Duties And Responsibilities

• Utilize customer service skills when supporting local and remote users
• Ensure proper recording, documentation, and closure for IT support tickets
• Install, configure, secure new computers
• Provide applications support including installation, configuration, repairing and removing Microsoft Office 365, Internet browsers, anti-virus, and other required applications
• Diagnose, identify, and troubleshoot issues in different OS, including Android OS, IOS, Windows OS and Mac OS X
• Assist in testing or evaluating different applications for functions, issues or process
• Maintain and administer IT systems, following established policies and procedures including business applications, desktop and laptop computers, wired and wireless networks, VoIP phones, cellular devices, and printers
• Assist in implementing best practice policies and procedures

Knowledge

Skills

Education

Experience

Salary Range and Location

Salary range - $25-27 / hour

Location - La Jolla, CA

The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process.

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Benefits

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual\'s status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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Seniority level

Employment type

Job function

Information Technology Help Desk Manager

San Diego, CA $50,000.00-$60,000.00

San Diego, CA $110,000.00-$140,000.00

San Diego, CA $73,200.00-$184,100.00

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