Digital Support Specialist

JOB SUMMARY

This position reports directly to the Supervisor and will not have any supervisory responsibilities. Partner with internal and external customers to manage order exceptions across multiple platforms to fulfill the customer's request for services. Maximize sales opportunities by selling new and existing customers additional products and services. Meet and exceed established objectives while ensuring adherence to policies and procedures

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Handle calls from potential customers and business partners via telephone to process order entry for cable, internet, voice, and mobile services.
• Responsible for adhering to company guidelines while handling calls and working tasks, in addition to adequately meeting the needs of the customer in a timely manner.
• Access and correct work orders to ensure their completion are operationally sound and customers will be billed correctly for requested services.
• Handle order exceptions relating to cable services, internet, phone, and ancillary products across multiple vendors and platforms.
• Maximize additional revenue from customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
• Applies all business rules, to ensure the integrity of the work order to increase completion rates.
• Responsible for documenting and sharing best practices within team and offer suggestions for improvement
• Other duties as assigned.

REQUIRED QUALIFICATIONS

Ability to read, write, speak, and understand English

PREFERRED QUALIFICATIONS

Ability to solve problems and work in fast-paced environment

WORKING CONDITIONS

Office environment

Flexible work schedule

CSU102 2025-61726 2025

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known by our Spectrum products and services, including : Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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