Springhill Suites Phoenix North - Front Desk

Springhill Suites Phoenix North - Front Desk

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication : Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving : Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability : Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills : Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Travelers seeking hotels in North Phoenix, AZ will appreciate our stylish and smartly designed, all-suite hotel rooms near the Metrocenter Mall. Our Marriott hotel is located just 10 minutes from downtown on I-17 and walking distance of many North Phoenix restaurants. We are located within a mile of the Black Canyon Conference Center and the Bureau of Land Management National Training Center. Our Marriott hotel offers convenience for business travelers with a short drive from PHX Airport and many North Phoenix businesses. For a little fun, look no further than Castles and Coasters, Gila River Arena and the University of Phoenix Stadium, all near our hotel's location. Before heading out for the day, guests can enjoy a complimentary hot breakfast and a quick workout at our 24 hour fitness center.

Application deadline for Colorado positions :

Compensation details : 16.5 Hourly Wage

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