Patient Access Professional I - Casual / PRN

Patient Access Professional

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. It's helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient's needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Location : Methodist Jennie Edmundson Hospital

Address : 933 E. Pierce St. - Council Bluffs, IA

Work Schedule : Various weekend shifts; this is a casual position.

Casual employees work on an 'as needed' basis to meet the needs of the business. Work days / hours will often vary from week to week.

Registers and dismisses patients in a courteous and timely manner.

Creates accurate patient records during the registration process through verification of patient demographics, financial, and visit information.

Electronically verifies payer source / eligibility, patient financial responsibility, and performs point of service collections, as appropriate.

Makes referrals to financial counselor, as appropriate.

Ensures a high level of customer service accordance to the mission and vision of the organization.

The Patient Access Professional follows EMTALA guidelines when registering patients in the Emergency Department.

Greets patients professionally and utilizes triage guidelines to alert clinical team members of urgent situations.

• Follows EMTALA guidelines when registering in the Emergency Department.
• Follows Code Triage Process as defined by the clinical staff.
• Effectively deals with anxious and agitated people in a calm, professional manner.
• Verbally de-escalates patients and / or family / friends upset with situation / services / requests.

Performs registration and insurance verification accurately and in a timely manner, ensuring all demographic and payer information is correct in accordance with policies and procedures.

Advises patient of financial responsibility in a respectful and courteous manner and performs point of service collections according to policy.

Job Requirements

Skills / Knowledge / Abilities

Physical Requirements

Weight Demands

Physical Activity

Job Hazards

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has