National Account Manager, Strategic Partner

Responsibilities

Manage a portfolio of strategic accounts, ensuring client satisfaction, retention, and loyalty.

Act as a trusted advisor, offering solutions and recommendations aligned with the client’s business objectives.

Target new and existing accounts through JV projects, OEM relationships, dealer leads, market research and company directives.

Build and maintain strong relationships with decision-makers across client organizations.

Identify and pursue growth opportunities through up-selling, cross-selling, and new account acquisition.

Develop and execute tailored strategic account plans to meet revenue and business objectives.

Coordinate internal teams and the Topcon distribution network to deliver high-quality solutions and services.

Monitor market trends and client industry developments to inform strategic recommendations.

Address and resolve client issues promptly while escalating complex matters as needed.

Lead initiatives such as Fly and Try and Point Man training programs to enhance client engagement.

Prepare detailed account performance reports and revenue forecasts for senior management.

Qualifications

Bachelor’s degree or equivalent experience with 7+ years in construction, survey, or engineering technology.

Excellent verbal and written communication skills, including the ability to present to senior executives.

Strong client relationship and account management skills.

Demonstrates personal maturity and excellent interpersonal aptitude.

Expertise in construction and surveying technology solutions.

Excellent presentation, negotiation, and problem-solving abilities.

Highly organized, self-motivated, and capable of managing multiple accounts simultaneously.

Proficient in CRM software and MS Office (Excel, PowerPoint, Word).