Guest Specialist

Guest Specialist

REPORTS TO : General Manager / MOD (Manager on Duty)

REQUIRED TRAINING / EDUCATION / EXPERIENCE : Retail or restaurant experience preferred

MINIMUM QUALIFICATIONS : Able to stand for 9 hoursAble to lift at least 25 poundsGood hearing and good listening skillsCommand of the English languageBasic computer / POS usage skillsBasic math skillsMust be focused on GUEST's needs

The Guest Specialist plays a critical role in achieving OUR MISSION : To deliver the best burger and fry experience ever and have fun doing it.

Responsibilities / Duties

• Punch in, sign in, and report to the General Manager / Assistant Manager on time & in full uniform foreach shift. Obtain Manager's approval prior to punching out.
• Must be focused on delivering our standards and providing the MOOYAH service experience.
• Have a thorough knowledge of all of the MOOYAH food and beverage offerings.
• Educate GUESTS about what MOOYAH is and how the concept and food originated.
• Perform opening set up, running side work and closing duties.
• Be able to establish relationships with GUESTS and promote loyalty.
• Serve GUESTS according to established procedures and our unique style of service.
• Always conduct yourself professionally and have fun while providing outstanding MOOYAH service.
• Enter GUEST orders accurately, operate the POS system, & efficiently process payments.
• Accurately execute the cash handling and check out procedures.
• Maintain safety & sanitation.
• Attend all employee meetings and bring suggestions for improvement.
• Avoid leaving work area during peak periods.
• Keep a clean and professional appearance at all times.
• Perform other related duties as assigned by the General Manager / Assistant Manager.
• Willing to have fun, while smiling and making positive, friendly eye contact with the GUESTS. Has agood understanding and plays and active role in Guest Obsession.

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