Customer Desk Specialist

Job Description

Garrett Advancing Motion is the true pioneer of automotive powertrain technologies dating back more than 60 years. It continues today as the world's leader in technology solutions for passenger cars, commercial vehicles, and off-highway equipment. Garrett supplies technology to nearly all major automakers in addition to the global aftermarket under the Garrett brand name. As a result, unlike many other OEM or supplier organizations, Garrett Advancing Motion has visibility across a broad range of OEM's and Tier 1 suppliers.

Regional Customer Desk Specialist will be responsible for providing excellent customer experience by managing Customer demand / orders, preparing and executing the shipments plans in an efficient way, to best satisfy the Customer demand. They will work with Regional Demand Planning Manager, Statistical Analyst, Reporting, Product Life Cycle Planner & Customer Management Team for aligning the demand volumes and secure a robust short term rolling period (current month + 3 months) forecast, improve forecast accuracy and ensure adherence to the weekly forecast submission deadlines. Regional Customer Desk Specialist will collaborate with customer to clarify demand variation and try do drive volumes normalization for short term period, and in parallel will work with Garrett Supply Chain Organization for demand variation impact mitigation action plan. They will lead and coordinate cross-functionally for shipment planning, past due reduction, ASN - Invoicing - GR - Payment Receipt from customers.

Responsibilities include :

• Customer Demand Management

Responsible for customer demand integration / update in SAP (EDI, e-mail orders / forecast, POs, including INTERCO demand);

Weekly check MAPE and BIAS at PN level;

Collaborate with Supply Chain functions, Sales Team and Plant warehouse / logistic teams to align on demand forecast & shipment plan

Basic Qualifications :

Additional Desired Qualifications :

English proficiency level; Spanish, Portuguese proficiency added advantage

Customer focus - understand and follow customer specific requirements

Garrett is an Equal Opportunity Employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.