Support Technician II- Senior Desktop ( 226 Days)

Overview

Join to apply for the Support Technician II- Senior Desktop (226 Days) role at Dallas Independent School District .

Location : Dallas, TX. This role involves providing higher level technical support to DISD central staff and supporting district-wide IT services.

Responsibilities

• Provide higher level technical support to DISD central staff in resolving computer, peripheral, and network-related issues.
• Resolve district central staff EAD user and computer accounts access issues (e.g., SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department software.
• Travel to other Dallas ISD locations to perform client support services.
• Ensure customer satisfaction and adhere to the IT Client Support Services, Service Level Agreement (SLA).
• Escalate Tier 2 LAN and WAN connectivity failures to the appropriate Information Technology Departments.
• Document interactions, incidents, and service requests using the District IT Service Management System.
• Create technical documentation for other Information Technology Department staff in supporting district-wide convocations, live forums, or other district events, and contribute to knowledge base.
• Act as a point of contact for Client Support Services technology vendors when servicing district departments.
• Assist with application deployment and support tools as needed, including familiarity with Microsoft SCCM is a plus.

Qualifications

Details

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