Job Description
Job Description
POSITION SUMMARY : Facilitate the coordination of care by navigating patients through the medical and dental process to achieve desired outcomes
POSITION QUALIFICATION REQUIREMENTS
Education :
- Minimum high school graduate or equivalent
- Graduate of a certified Medical Assistant program preferred
Experience : Minimum three (3) years' experience in a clinical setting required. Minimum one-year EMR and patient scheduling experience required.
Skills and Abilities which may be representative but not all inclusive of those commonly associated with this position :
Excellent organizational skillsExperience with an EMR; Intermediate proficiency level with Outlook, Word and ExcelGood telephone skillsGood customer service and teamwork skillsAbility to maintain a professional attitude and demeanor at all timesGood verbal and written communication skillsTransportation Requirement : Must possess a valid driver's license and automobile with insurance coverage as required by the State of Missouri.
License(s) / Certification(s) Required :
CPR Certification
FUNCTIONS OF THE JOB
Essential Functions
Monitor a caseload of managed care patients for compliance with appointments, prescriptions, immunizations, education and health / dental care utilizationCommunicate noncompliance to members of the health care and dental team for appropriate interventionSchedule patient appointments, make reminder appointment calls, contact patients that have missed scheduled appointments.Answers telephone calls in a professional and timely manner.Assist clinic staff by faxing, scanning and receiving incoming information and distributing mail for patients from managed care plans.Monitor and request patient medication refills, specified laboratory results and immunizations to ensure complianceContact patients for missed refills (asthma medications, prenatal medications, etc.)Communicate with patients to determine barriers to care (transportation, access, etc.)Work effectively with the healthcare and dental team to alleviate barriers to careTrack ER, hospital, and UC patient visitsEducate patients on appropriate use of ER / UCPrepare and distribute mailings to patientsWork independently within a team environmentProvide a report of interventions completed and care gaps addressedEffectively work with other healthcare and dental team members to ensure coordination of careAssist with patient scheduling throughout the organization.Provides back up support and additional training for Health Center Support Clerk and Patient Support Representative positions as requiredPerform other duties as assignedMarginal Functions :
Attend meetingsAssist in preparation of monthly reportsAssists in resolving patient complaintsNOTE : SMOKING IS PROHIBITED IN THE WORK ENVIRONMENT
NOTE : ALL APPLICANTS MUST PROVIDE CONTACT INFORMATION FOR THREE REFERENCES
AN EQUAL OPPORTUNITY SERVICES PROVIDED ON A NON-DISCRIMINATORY BASIS