Automotive Service Advisor

• Greet customers and assist with service inquiries in a friendly, professional manner

• Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis

• Consult with customers on recommended services and available specials

• Clearly explain repair recommendations and prioritize service needs

• Document declined services and follow up appropriately

• Keep customers informed on repair status, timelines, and costs

• Ensure a smooth vehicle delivery experience, addressing any remaining questions or concerns

• Provide concierge-level support for all owner inquiries, whether in person or by phone

• Build lasting relationships through trust, transparency, and communication

• Maintain solid knowledge of vehicle products and features to answer customer questions

• 2+ years of customer service experience (automotive service experience a plus)

• Previous Service Advisor experience preferred

• Strong communication and organizational skills

• Experience with CDK or similar DMS systems preferred

• High school diploma or equivalent required

• Valid driver’s license and clean driving record

• Must successfully complete background, MVR, and drug screening checks

If you're ready to grow your career and be a part of a supportive, growing team, apply today and discover why Monaco Ford is known for its people-first culture and commitment to excellence.