Senior Associate Process Management Operational Resilience

Senior Associate, Process Management- Operational Resilience

Do you want to be part of an organization that’s dedicated to helping Capital One identify, manage and effectively mitigate risk – for our customers, our communities and our associates? Capital One is seeking an enthusiastic, self-motivated Senior Associate to join the Business Continuity Risk Management (BCRM) team within the Operational Risk Management second line of defense. BCRM is responsible for independent governance and oversight of Capital One’s business continuity and operational resilience practices enabling Capital One to respond to and recover from business disruptions.

The ideal candidate is experienced at coordinating processes and associates, and can effectively communicate to stakeholders and leaders while comfortably navigating through ambiguity and exercising exceptional critical thinking skills. This candidate will be responsible for supporting the Operational Resilience workstream, executing end-to-end mapping of Capital One’s Essential Business Services and underlying dependencies. This role offers the opportunity to thrive in a fast-paced and collaborative environment.

Responsibilities :

Document relationships between multiple processes using tools such as swim lane process maps

Design and implement approach to mapping end-to-end customer-facing services, including the underlying processes, systems, third parties, and locations

Facilitating and executing cross-functional process map design in collaboration with technology and business teams

Support the design of severe but plausible scenario-based tests to demonstrate the ability of services to withstand disruption

Assist in organizing workshops and planning sessions to maintain awareness and currency of operational resilience service documentation and governance

Designing and implementing sustainable processes to keep service maps up-to-date at regular intervals and following business changes

Skills and capabilities :

Strong analytical, critical thinking, and problem solving skills; ability to “connect the dots”

Ability to distill complexity and drive alignment across stakeholders from multiple lines of business and defense

Proven ability to work independently; flexible to change in a fast paced environment that requires the balancing of competing priorities

Ability to own deliverables and timelines by working iteratively, adapting to shifting priorities

Proficient with business process mapping, process documentation, and process optimization

Excellent communicator and influencer across various levels of stakeholders

Understanding of IT environments; experience with linkage between Business Continuity and Disaster Recovery is a plus

Basic Qualifications :

High School Diploma, GED or equivalent certification

At least 2 years of experience in a process management role

At least 2 years of experience in a financial or highly-regulated industry (healthcare, energy, telecommunications)

At least 2 years of experience working in cross-functional teams

Preferred Qualifications :

Bachelor’s Degree

PMP (Project Management Professional) certification, Lean, Agile or Six Sigma certification

1+ year of experience in Business Continuity, Third Party Risk Management, Operational Resilience, or a similar discipline

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA : $86,300 - $98,400 for Sr. Process Manager

Richmond, VA : $78,400 - $89,500 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).