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Customer Service Representative
Customer Service RepresentativeTwo Men and a Truck • Cleveland, OH, United States
Customer Service Representative

Customer Service Representative

Two Men and a Truck • Cleveland, OH, United States
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative

TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

  • Base pay of $15 / hour.
  • Opportunities to earn commission dependent on experience.
  • Health insurance available.
  • Career advancement opportunities.
  • Paid vacation and holidays after one year of employment.
  • 401k match up to 4%!
  • Monday - Friday, 9 a.m. - 5 p.m.
  • Saturday, 8 a.m. - 12 p.m., as needed

What You'll Do

  • Provide outstanding customer service on all calls and online inquiries.
  • Recommend moving services and products based on cost, availability, and customer specifications.
  • Input information into internal move software to provide accurate moving estimates and schedule moves.
  • Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.
  • Prepare move-related paperwork and documents.
  • All other duties as assigned.

    • What We're Looking For

  • High school diploma or GED; Associate degree in a related field preferred.
  • At least 1 year of sales and / or customer service experience.
  • Excellent customer service skills : effective listening and communication.
  • Ability to multi-task and enter customer data into move software while on the phone.
  • Confidence to initiate customer contact and comfortable asking for the sale.
  • Willing to submit to pre-employment background check and drug screen.
  • Creative problem-solving skills.
  • Exceptional organization and time management skills.
  • Strong team player who works productively with a wide range of people and personalities.
  • Bilingual is a plus.

    • This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Brook Park, Ohio. The employer at this location is NorthCoast Moving Enterprises.

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    Customer Service Representative • Cleveland, OH, United States

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