Technology Support Technician

Job Description

The University of Maine System (UMS) IT Support Services department is seeking three Technology Support Technicians to join our team. These positions focus on providing responsive, high-quality desktop support for faculty and staff.

The Technology Support Technician plays a crucial role in maintaining end-user computing environments, troubleshooting hardware and software issues, and ensuring the reliability of daily operations across campus. If you are an organized problem-solver with a customer-first mindset, we invite you to apply.

Key Responsibilities :

• Install, configure, and support desktop computers, laptops, mobile devices, printers, and related peripherals.
• Diagnose and resolve software, hardware, and connectivity issues through in-person and remote channels (phone, email, remote tools).
• Maintain accurate records of technical support activities using ticketing and inventory systems.
• Develop and deploy standard desktop software images.
• Coordinate service delivery with other IT staff and assist with small projects related to desktop infrastructure.
• Provide onboarding and technical setup for new employees or device replacement.
• Deliver excellent customer service and follow up on open support issues.

Schedule and Location :

Compensation and Benefits :

The starting wage is $25.19 per hour (non-negotiable), or the appropriate transfer rate for ACSUM / COLT unit members within the University of Maine System.

UMS offers a highly competitive benefits package that includes, but is not limited to :

Qualifications :

HOW TO APPLY

Materials must be submitted via "Apply Now" below. You will need to complete an application and upload the following :

Important items to know about the recruitment process :

Clery Act :

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish, and distribute an Annual Security Report (ASR), and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts : disclosure of the University's crime statistics for the past three calendar years, and disclosures regarding the University's current campus security policies. View the University's Annual Security Report (PDF). If you wish to have a paper copy of the ASR or need to have a copy of the ASR in an accessible format, the University will provide such a copy upon request. Please contact our Public Safety Office at 207.780.5211.

EEO Statement :

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, please contact the UMS Title IX Coordinator at www.maine.edu / title-ix / .

About Us

About the University of Maine System

The University of Maine System (UMS), established in 1968, consists of seven universities and the University of Maine School of Law, spread across various locations in Maine. UMS provides system-wide services and governance from these locations, leveraging the distinct strengths and collaborations among its institutions to advance strategic priorities for UMS and the state of Maine.

Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine's diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare. Discover more about Maine's exemplary lifestyle on the Maine Office of Tourism website.