Visitor Experience Team Member- PT

Job Description

Job Description

Description :

The Broad’s mission is to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark building designed by Diller Scofidio + Renfro. Welcoming around 900,000 visitors per year, The Broad is a bustling public space and serves as home to the Broad collection, one of the world’s leading collections of postwar and contemporary art, which continues to grow as new artists and artworks are added. The museum is also the headquarters of The Broad Art Foundation’s worldwide lending library, which has been loaning collection works to museums around the world since 1984. An expansion of the museum will open before the 2028 summer Olympics in Los Angeles, creating even greater public access.

ABOUT THE POSITION

At The Broad, we strive to create a welcoming, inclusive environment for all visitors. The part-time Visitor Experience Team Member plays a key role in facilitating a safe, positive, educational experience for our visitors. As a Visitor Experience Team Member, you will create a visitor-first experience in all areas of the museum. You will greet visitors upon arrival to facilitate check-in and safety procedures, proactively engage visitors in educational discussion about art and The Broad collection, provide tours, and will move throughout the museum to assist guests, providing information to ensure that every visitor has a comfortable, enjoyable museum experience. From keeping the artwork safe to sharing knowledge about the collection and architecture, you will truly be the face of The Broad.

DUTIES AND RESPONSIBILITIES

• Greet and welcome visitors and groups.
• Champion the museum’s mission to create access to the widest possible audience.
• Facilitate check-in process for visitor groups, including issuing, selling, and scanning general admission, special exhibition, and program tickets.
• Provide a range of information to visitors, from answering questions about the building to providing in-depth public and private tours of the collection. You will be empowered and encouraged to engage visitors in an educational discussion about art.
• Become an expert in The Broad Collection, the museum building, and its place in the downtown ecosystem; regularly review and research the collection.
• Answer questions throughout the museum and assist with wayfinding.
• Work a variety of deployments, both indoor and outdoor, throughout the museum to ensure easy and efficient visitor flow.
• Enforce safety and security procedures and protocols in public spaces of the museum; help maintain the safety of all artworks on view and enforce gallery rules of conduct.
• Complete required ongoing training, including but not limited to engagement and tour training, collection training, digital currency, safety and security, and equity training.
• Work museum events, programs, and special installations.
• Periodically answer phone, chat, and email inquiries.
• Other duties as assigned.

SCHEDULE

Staff can expect to work 20-29 hours per week with hours fluctuating based on business needs. Team members must be available Tuesday-Sunday in conjunction with the current hours of operation (see below). This part-time position will regularly require working nights, evenings, holidays and additional hours beyond those listed below.

The museum’s day and hours of operation are subject to change, which will likewise affect work schedules.

Monday | Closed

Tuesday & Wednesday & Friday | 11 : 00 a.m. – 5 : 00 p.m.

Thursday | 11 : 00 a.m. – 8 : 00 p.m.

Saturday & Sunday | 10 : 00 a.m. – 6 : 00 p.m.

COMPENSATION

$21.01 per hour

BENEFITS

Requirements : QUALIFICATIONS

SAFETY REQUIREMENTS

PHYSICAL REQUIREMENTS

Must be able to remain stationary as well as frequently move around public areas of the museum for extended periods of time. This position supports several operational deployments including coat / bag check and ticketing located outside of the museum managing guest arrivals.

WORK ENVIRONMENT

Work is performed both inside the museum and outdoors. This role requires both remaining stationary as well as frequently moving about the museum galleries to assist visitors through the museum, protect the safety of the artwork, answer questions, and provide a range of information to guests.

EQUAL OPPORTUNITY EMPLOYER

The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.

Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.

Statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the job.

TO APPLY

Please submit your resume and letter of interest. We will only contact candidates selected for further consideration. No phone inquiries please.