Staff Services Analyst

Staff Services Analyst I / II

The Staff Services Analyst I / II classes are responsible for performing professional level analytical duties involving general administrative, staff development, fiscal, and / or program analytical work. Incumbents gather, tabulate, analyze, and chart data; interview and consult with departmental officials, employees, and others to give and receive information; prepare reports and make recommendations on procedures, policies, and program / functional area issues and alternatives; review and analyze proposed legislation and advise management on the potential impact; make decisions in financial, and other administrative systems of average to difficult complexity; prepare correspondence; and perform other related duties as assigned. Incumbents do not supervise other professional staff, but may supervise clerical and / or technical employees as an ancillary duty (not as the preponderant responsibility of the position).

The Staff Services Analyst I level is the entry level into the professional Staff Services series. Incumbents work under close supervision. Assignments are generally limited in scope and under the direction of a higher-level employee. As experience is gained, the incumbent is granted more independence from supervision. Most incumbents are expected to promote to the II level after one year of satisfactory performance; however, positions limited to analytical duties of a more routine, repetitive nature will be permanently allocated to the Staff Services Analyst I level.

Examples Of Duties

Duties may include, but are not limited to, the following :

• Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section.
• Reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance.
• Compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes.
• Serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memorandum of Understanding.
• Conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and / or programmatic problems.
• Makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and / or respond to questions.
• Analyzes business process requirements and coordinates with information technology staff and / or consultants to develop automated solutions.
• May plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms.
• Compiles materials; prepares analytical reports, manuals, and publications.
• Prepares public relations materials (e.g. brochures, informational materials, customer satisfaction surveys).
• Provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment. Evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications.
• Collaborates with County departments and agencies on cross-functional projects.
• Coordinates assigned activities with other departments, divisions, units, and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information.
• Establishes and maintains positive working relationships with co-workers; representatives of community organizations; state / local agencies and associations; internal management and staff; and the public by utilizing principles of effective customer service.
• Reviews, evaluates, and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department.
• Investigates client complaints; maintains complaint-related documentation.
• Plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and / or other assigned functions.
• May supervise clerical and / or technical employees by assigning, monitoring, reviewing, and evaluating their work; may provide training to less experienced staff.
• Performs related duties as assigned.

Employment Standards

Note : The level and scope of the knowledge and abilities listed below are related to job duties as distinguished between the two levels in the Definition section.

Knowledge of :

Ability to :

For Staff Development Option (in addition to general KAs) : Knowledge of :

Ability to :