QA Technician

Job Title : QMS Coordinator

Job Description

Join our team as a QMS Coordinator, where you will play a vital role in the administrative coordination of regulatory and quality tasks, focusing primarily on complaint processing. You will assist in implementing and maintaining quality management system processes and support the RA / QMS department in various initiatives. This role involves managing the complaint lifecycle, maintaining data integrity, and supporting audit activities.

Responsibilities

• Receive, log, and process customer complaints in accordance with company procedures and regulatory requirements.
• Coordinate investigations, track status, and ensure timely closure of complaints.
• Support the intake and administrative handling of complaints, including gathering relevant information from internal and external sources.
• Assist in reporting and processing complaints in SAP and other designated systems.
• Ensure all complaint records are complete, accurate, and compliant with internal procedures.
• Update tracking systems and maintain documentation throughout the complaint lifecycle.
• Coordinate the return of products related to complaints with internal and external parties.
• Track and document product movement as part of the complaint process.
• Serve as a backup in Document Management, including processing and tracking controlled documents.
• Review and assist with drafting controlled document procedures related to complaint handling.
• Compile complaint data and generate reports and summaries for internal quality reviews and management reporting.
• Serve as backup coordinator for calibration-related procedures.
• Assist in creating and maintaining material master data in applicable systems.
• Assist in the collection, entry, and analysis of quality data as needed to support regulatory and quality functions.
• Contribute to ongoing Quality Management System (QMS) initiatives and compliance efforts.
• Collaborate with cross-functional teams to collect information and resolve complaint-related issues.
• Prepare complaint files and documentation for internal audits or external regulatory inspections.
• Maintain audit-ready complaint documentation at all times.

Essential Skills

Additional Skills & Qualifications

Work Environment

This role offers a work-from-home arrangement with some in-office presence as requested. You will work in a cubicle-style office alongside the regulatory and QA team, supporting the growth of a company that supplies life-changing medical devices impacting the lives of patients in need.

Job Type & Location

This is a Permanent position based out of JACKSONVILLE, Florida.

Pay and Benefits

The pay range for this position is $44000.00 - $46000.00 / yr.

Full benefits

401K

Hybrid working flexibility

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Nov 13, 2025.